On-Site Support Engineer – Oaxaca **Location:** Oaxaca de Juárez, Oaxaca, Mexico (ZIP 68050\) **Work Mode:** On-site **Working Hours:** Monday to Friday from 8:00 a.m. to 6:00 p.m. \| Saturday from 8:00 a.m. to 1:00 p.m. **Travel Availability:** Yes **Monthly Salary:** $17,500 to $25,000 MXN **Additional Bonuses and Allowances:** * Quarterly performance bonus: $3,000 MXN * Gasoline allowance: $2,000 MXN * Cell phone allowance: $1,000 MXN * Statutory benefits Personal protective equipment provided: reflective vest, safety boots, and safety glasses. **Job Description** We are seeking an **On-Site Support Engineer** with experience in first- and second-level technical support, focused on maintaining continuous operation of equipment, applications, and network access. The primary objective is to ensure the functionality of IT systems to support business operational continuity and competitiveness. **Requirements** * Bachelor's or Engineering degree in Computer Systems, Communications and Networks, or related field. * Minimum 2 years of experience in ICT technical support. * Willingness to travel. * ITIL certification (desirable). * Knowledge of: * Windows Server (AD, DNS, DHCP, FS, FTPS, DB, etc.) * Computer networks (Aruba) * Office 365 * Zoom (Pro/H3\.23/SIP) * Printing systems (Kyocera, Sharp, HP, Epson) * Kaspersky Endpoint Security * Dell and HP architectures * Support for Mac and Windows 10 or higher * Desirable experience with VoIP telephony (Cisco, Cloud PBX) **Main Responsibilities** **User Technical Support** * Provide on-site and remote support to users (hardware, software, printers, scanners, and telephony). * Resolve incidents and requests within established SLA timeframes. * Document and close tickets in the assigned tool. * Perform scheduled preventive maintenance on computers and peripherals. **Servers and Networks** * Active Directory administration: user and group creation, deletion, and modifications. * Management of distribution lists in O365\. * Monitoring of server health, resources, and services. * Administration of DHCP, FTPS, and database servers. * Level 2 support for physical and virtual servers (VMware). * Administration of policies and access controls. **Infrastructure and Security** * Maintenance and configuration of Firewalls, VPNs, rules, and policies. * Antivirus management and security audits. * Supervision and control of CCTV and radio communications. * Coordination with external vendors for maintenance and incident response. **Inventory and Administrative Control** * Management and recording of hardware, software, and telephony inventory. * Tracking of equipment under warranty, maintenance, and replacement. * Control and documentation of inventory movements. **Key Competencies** * Customer service orientation. * Analytical and problem-solving skills. * Teamwork and effective communication. * Organization and attention to detail. * Proactive attitude and commitment to results. **We Offer** * Competitive salary based on experience. * Bonuses and additional allowances. * Statutory benefits. * Job stability and growth opportunities. * Professional and collaborative work environment. * Continuous training on new technologies. **If you have experience in on-site technical support, user assistance, and technological infrastructure management, this opportunity is for you.** **Apply now and join a team that drives business technological continuity and efficiency.** Job type: Full-time Salary: $17,500\.00 \- $25,000\.00 per month Work Location: On-site employment