Reception

Description

Job Summary: Responsible for delivering excellent guest service, managing reservations, ensuring efficient check-in/out processes, and providing exceptional service for a memorable experience. Key Highlights: 1. Friendly and professional guest service. 2. Coordination with departments to ensure guest satisfaction. 3. Opportunities for professional growth and a dynamic work environment. **Job Objective:** Responsible for delivering excellent guest service, ensuring efficient check\-in and check\-out processes, managing reservations, providing information, and delivering exceptional service to guarantee a memorable experience for guests. **Responsibilities:** * **Guest Service:** * Greet guests in a friendly and professional manner, providing a warm and efficient welcome. * Perform guest check\-in and check\-out procedures according to hotel standards. * Handle guest requests and ensure satisfaction throughout their stay (information inquiries, local recommendations, additional services, etc.). * Answer the front desk telephone and manage calls effectively and courteously. * **Reservation Management:** * Verify and manage room reservations received in person, by phone, email, or via online platforms. * Assign rooms to guests based on their preferences and hotel availability. * Manage the reservation system, ensuring accurate data entry and updates. * **Payment Administration:** * Process guest payments using credit cards, cash, or other hotel-approved methods. * Issue invoices and receipts, ensuring charges are accurate and properly reflected. * **Internal Communication and Coordination:** * Coordinate with various hotel departments (housekeeping, maintenance, room service, etc.) to ensure proper guest service. * Report any incidents or relevant issues concerning guests or facilities to management. * **Handling Complaints and Special Situations:** * Address guest complaints or concerns professionally and efficiently, seeking prompt and satisfactory resolutions. * Remain calm and act diplomatically during conflicts, always safeguarding the hotel’s image. * **Compliance with Policies and Procedures:** * Adhere to hotel policies, especially those related to security, privacy, and guest well-being. * Perform administrative tasks related to the front desk, such as updating guest information in the system and document management. **Requirements:** * Prior experience in reception or customer service (preferably within the hospitality industry). * Familiarity with hotel property management systems (PMS) and reservation tools (desirable). * Excellent verbal and written communication skills. * Proactive, organized, and detail-oriented attitude. * Ability to work under pressure and on rotating shifts (including weekends and holidays). * Proficiency in a second language (preferred, especially English). * Professional personal appearance. * Strong problem-solving and autonomous decision-making abilities. **Working Conditions:** * Rotating shifts. * Uniform provided by the company. * Opportunities for professional growth within the hotel. * Dynamic work environment focused on guest service. **Benefits** * Transportation service at Centro Max León, Gto. Employment Type: Full-time Salary: $9,630\.00 per month Benefits: * Transportation assistance or service * Dining service Education: * Completed high school diploma (Preferred) Experience: * Reception: 1 year (Preferred) Work Location: On-site employment