L2 Support Analyst – Visual Basic

Description

Job Summary: L2 Support Analyst with experience in Visual Basic to resolve incidents and defects, and implement improvements in applications. Key Highlights: 1. L2 Support for Visual Basic applications (VB6, VBA, VB.NET) 2. Incident and defect analysis, diagnosis, and resolution 3. Collaboration with functional and development teams Horizonte Empresa Mexicana, a Mexican company specializing in Human Resources and Information Technologies, is seeking: L2 Support Analyst – Visual Basic Conversational English required Hybrid work arrangement Work location: CDMX, Guadalajara, Monterrey, and/or Querétaro Requirements: Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience). 3–6 years of experience in application support or development using Visual Basic technologies. Prior experience in AMS, production support, or L2 support is highly desirable. Solid experience with Visual Basic technologies: VB6 and/or VB.NET VBA (Excel, Access, or other Microsoft Office integrations) Experience with SQL and relational databases (SQL Server, Oracle, MS Access). Strong knowledge of application support in production environments. Skills in code debugging, performance issue analysis, and problem resolution. Experience working with legacy applications and understanding technical debt. Familiarity with ITSM tools (ServiceNow, Remedy, or other ticketing systems). Basic knowledge of Windows services, scheduled tasks, and application logs. · Key Responsibilities Provide Level 2 support for applications developed in Visual Basic (VB6, VBA, and VB.NET). Analyze, diagnose, and resolve application incidents and defects escalated by the L1 support team. Perform root cause analysis (RCA) for recurring or complex issues and propose permanent solutions. Develop, modify, and maintain Visual Basic code to fix bugs and implement minor enhancements. Support application interfaces, batch processes, reports, and integrations with databases and external systems. Ensure compliance with ITSM processes (Incident, Problem, Change, and Release Management). Prepare and maintain technical documentation, including support guides, known error records, and resolution notes. Collaborate with functional teams, business users, and development/L3 teams to ensure timely incident resolution. Participate in application maintenance, upgrades, and transition activities. Support production releases, including pre- and post-deployment validation and verification. Communicate clearly and professionally with stakeholders in English, both verbally and in writing. · Desirable Experience in migration or modernization projects (e.g., from VB6 to .NET). Experience supporting applications in corporate, financial, or retail environments. Basic knowledge of CI/CD or release management. · We Offer: Office hours 100% payroll-based employment Competitive salary negotiable based on experience Statutory benefits Enhanced benefits (family SGMM, SV coverage up to 1 million MXN, grocery vouchers, 30-day bonus, PTU). -Requirements- Minimum education: Higher education – Bachelor’s degree 5 years of experience Keywords: analyst, support, apoyo, soporte