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CellMark is looking to expand our team of **Customer Service Representatives**.\n\n **CellMark** is an international marketing company, with expertise in the pulp and paper industry.CellMark operates in over 65 offices in 30 countries, with Novato being its regional headquarters.\n\n \n\nAs a **Customer Service Representative,** you will provide administrative support to our Global Sales and Customer Service Team.\n\n **Responsibilities** would include, but are not limited to:\n\n \n\nManage and process logistics from the supplier to the end customer.\n\n \n\nProcess sales orders and invoicing, ensuring customers receive accurate order information.\n\n \n\nEnter purchasing, sales, and all other information necessary to carry out operations into our system.\n\n \n\nAssist product managers in managing inventory levels related to allocated warehouse stock.\n\n \n\nEfficiently and effectively address any issues from our customers and suppliers, providing a timely solution.\n\n \n\nResponsible for tracking production dates, shipping companies, and delivery to the supplier.\n\n \n\nResponsible for controlling and managing documentation for suppliers, shipping companies, and customers.\n\n **Requirements:**\n\n \n\n \n\n* **Really Fluent in English (you will be working only with American people and it will be several English interviews in the process)**\n* Valid American Visa (optional)\n\n **Knowledge Required:**\n\n \n\n* Bachelors degree and at least 2 years of experience; Customer service / Imports / International logistics / Supply chain.\n* Incoterms, bill of lading, customs documents, orders, etc.\n\n **Skill Requirements:**\n\n \n\n* Highly organized and responsible with impeccable attention to detail\n* Strong written and verbal communication, analytical and time management skills\n* Enthusiastic self\\-starter, who can work independently but also thrive in a team environment\n* Passion for providing excellent service\n* Problem / solution oriented\n* Results driven\n\n **WE OFFER:**\n\n \n\n* **Range gross salary from $ 20,000 to 25,000 per month according to experience and skills.**\n* **Fulltime job, from 9 am to 6 pm. (100% on site job).**\n* **Workplace ubicated in** **Insurgentes Sur, Metrobus AltaVista, near to Plaza Inn, México City.**\n* **Law Benefits**\n* **Parking Place**\n\n **After 6 months, additional Benefits such as:**\n\n \n\n* **Pantry vouchers**\n* **30 days Christmas bonus**\n* **Saving fund**\n* **Life insurance**\n* **Mayor Medical expenses insurance**\n\n \n\nIf you are qualified and interested, share your updated Resume.\n\n **Nivel de educación deseada:** \n\nSuperior \\- titulado\n\n\n**Nivel de experiencia deseada:** \n\nNivel Medio\n\n\n**Función departamental:** \n\nAtención al cliente\n\n\n**Industria:** \n\nImportación y Exportación\n\n \n\n \n\n*Esta vacante viene de la bolsa de empleo Talenteca.com:* \n\n*https://www.talenteca.com/anuncio?j\\_id\\=69542cb96700003a000e31ce\\&source\\=indeed*","price":"$MXN 20,000-25,000/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1767517146000","seoName":"customer-service-representative-imports-logistics","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-san-antonio-la-isla/cate-cust-service-facing/customer-service-representative-imports-logistics-6496219477837112/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"a09cc7c5-62b1-4c2b-9b3d-ada3fab91316","sid":"1a2f2bfc-9884-46ca-bb92-bad9ca9b35c7"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1767517146705,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1266,1385","location":"Alica 79, Lomas - Virreyes, Molino del Rey, Miguel Hidalgo, 11040 Ciudad de México, CDMX, Mexico","infoId":"6496063330163512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Relationship Manager - Vice President","content":"SMBC Group is a top\\-tier global financial group. Headquartered in Tokyo and with a 400\\-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.\n\n \n\nIn the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. 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Coordinate and organize targeted campaigns and events. Create targets and monitor results. Develop and maintain customer database including calls and results on all new and existing business relationships. Participate in weekly pipeline meetings. Understand the client's business environment, strategies and industry to better determine their credit / service / IB requirements, identify potential new business opportunities, and provide needs\\-based solutions. Maintain ongoing contact with clients to be kept current on significant changes in financial condition or operations. Maintain and apply a thorough understanding of the banks' products, credit policy, client eligibility and all necessary business practices to sell products and services and ensure smooth transaction approval and processing. Working with corporate banking functions, structure and negotiate credit / service / IB requests. Ensure proper reporting and documentation within prescribed credit and risk parameters. Working with corporate banking functions, prepare and deliver pitch materials and offering memorandums including research, financial modeling and transaction narratives. Manage existing relationships to meet profit and revenue targets, achieve sales goals, mitigate retention risk and increase cross\\-sells while delivering an excellent customer service experience. Monitor all credits through periodic reviews, continued analysis, proper credit quality grading, and proper documentation, and analyze delinquent loans or those out of compliance with covenants and formulate recommendations for loan modification / provisions.\n\n**Role Objectives: Interpersonal**\n----------------------------------\n\n\nUsing relationships cultivated across the organization to discover client needs, create new lending products and opportunities based on those needs. Create new products and build a trusted and productive sales and service referral process through relationships with coverage, sales and lending units. Network within the industry through meetings, events and involvement with trade organizations. Represent the bank through proactive participation in community, charitable, business and social activities to allow for maximum client and customer contact. Participate in long\\- and short\\-term planning, new product development, and board committees.\n\n**Role Objectives: Expertise**\n------------------------------\n\n\nDemonstrate a solid understanding of products, practices, rates and trends in the market, especially client and industry trends, in order to be responsive to client requests. Display a thorough knowledge of all lending products offered by the bank and competitors and the current and upcoming needs of customers that will drive business. Apply a working knowledge of securities markets and capital market operations to respond to client requests. Communicate analytical and marketing data effectively. Demonstrate a working understanding of legal, accounting and regulatory issues to better craft client solutions.\n\n**Qualifications and Skills**\n-----------------------------\n\n\nRecommended years of experience: 7\n\n**Additional Requirements**\n---------------------------\n\n\nSMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. 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The Trainer will prioritize understanding customer use cases, empowering clients with the knowledge and skills necessary to effectively leverage our tools to address their unique needs and achieve their business objectives.\n \n \n\n**Key Responsibilities:** \n\nDevelop and deliver engaging training sessions/path for new and existing clients on our Plan \\&Build products.\n \n \n\nAssess client needs and tailor training sessions to address specific use cases and questions.\n \n \n\nConduct one\\-on\\-one coaching sessions and group training workshops.\n \n \n\nOngoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers\n \n \n\nGather feedback from clients post\\-training to continuously improve training content and delivery methods.\n \n \n\nCollaborate with our educational content creator to create training materials, including manuals, guides, and online resources, to support client learning.\n \n \n\nTrack and report on training initiatives \\& client interactions and monitor client satisfaction using tech stack available (Salesforce, Copilot for Sales etc.)\n \n \n\nAssist clients in troubleshooting and resolving product\\-related issues during and after training sessions.\n \n \n\nLeverage internal tools to detect low engagement or churn risk and liaise with relevant stakeholders to establish mitigation plan\n \n \n\nEnsure enhancement requests from clients are routed to product stakeholders\n \n \n\nStay informed about industry trends and best practices in customer care and training methodologies.\n \n \n\n**Qualifications:** \n\nBachelor’s degree in Business, Education, Communication, or a related field.\n \n \n\nAutomotive background is preferred.\n \n \n\nMust be fluent (spoken and written) in English\n \n \n\nProven experience (3\\-5 years) in training, customer support, or a related role.\n \n \n\nExcellent communication, interpersonal and presentation skills.\n \n \n\nStrong analytical skills with the ability to understand customer use cases and translate them into training content.\n \n \n\nAbility to work collaboratively with cross\\-functional teams.\n \n \n\nPassion for helping clients succeed and a commitment to providing exceptional customer service.\n \n \n\nA proactive approach to problem\\-solving and a passion for client success.\n \n \n\n* Please submit your resume in English.\n\n\nAbout S\\&P Global Mobility\n \nAt S\\&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow.\n \nFor more information, visit www.spglobal.com/mobility .\n \n \n\nWhat’s In It For You?\n \n \n\n**Our Mission:** \n\nAdvancing Essential Intelligence.\n \n \n\n**Our People:** \n\nWe're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.\n \n \n\n**Our Values:** \n\nIntegrity, Discovery, Partnership\n \n \n\nThroughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.\n \n \n\n**Benefits:** \n\nWe take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S\\&P Global.\n \n \n\n**Our benefits include:** \n\n**Health \\& Wellness:** Health care coverage designed for the mind and body.\n \n \n\n**Flexible Downtime:** Generous time off helps keep you energized for your time on.\n \n \n\n**Continuous Learning:** Access a wealth of resources to grow your career and learn valuable new skills.\n \n \n\n**Invest in Your Future:** Secure your financial future through competitive pay, retirement planning, a continuing education program with a company\\-matched student loan contribution, and financial wellness programs.\n \n \n\n**Family Friendly Perks:** It’s not just about you. S\\&P Global has perks for your partners and little ones, too, with some best\\-in class benefits for families.\n \n \n\n**Beyond the Basics:** From retail discounts to referral incentive awards—small perks can make a big difference.\n \n**For more information on benefits by country visit:** https://spgbenefits.com/benefit\\-summaries\n \n \n\n**Global Hiring and Opportunity at S\\&P Global:** \n\nAt S\\&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.\n \n \n\n**Recruitment Fraud Alert:** \n\nIf you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S\\&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre\\-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .\n \n \n\n\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\n \n \n\nEqual Opportunity Employer\n \nS\\&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.\n \n \n\nIf you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.\n \n \n\n**US Candidates Only:** The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. 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Customer Service - Customer Facing in San Antonio la Isla