Technical Support Assistant

Description

Job Summary: Provide comprehensive technical support to credit modules, ensuring operational continuity, maintenance, and proper functioning of technological equipment both on-site and remotely. Key Highlights: 1. Comprehensive technical support for credit modules 2. Preventive and corrective maintenance of equipment 3. User training and remote assistance BETTER; We are a strategic partner providing nationwide recruitment, training, development, and specialization services for human capital (Sales Force). Job Objective: Provide comprehensive technical support to various credit modules, ensuring operational continuity, maintenance, and proper functioning of technological equipment, both on-site and remotely. This includes hardware and software installation, configuration, and repair; user training; timely response to failures; and continuous support to guarantee efficient use of technological tools, thereby enabling optimal institutional operations. A C T I V I T I E S: • Install and configure technological equipment to be used in credit modules. • Perform periodic maintenance of computer systems and equipment. • Provide remote assistance to users regarding technology usage and operation. • Identify failures in systems, applications, and technological equipment. • Diagnose hardware and software malfunctions. • Develop and implement solutions for any module failure. • Replace damaged or faulty components in equipment when necessary. • Request new parts when required. • Maintain an inventory of technological equipment. • Install modules for new openings. • Configure and deploy tablets for module use. K N O W L E D G E: • Communications: Fortinet, Switches, Routers, Structured Cabling • User support and training on technological tools. • On-site support and remote assistance • Preventive and corrective maintenance of work equipment: PCs, laptops, mobile networks, tablets, etc. O F F E R: • Monthly salary of $10,000.00 net, paid biweekly, • Monthly productivity bonus of $1,500.00 • Statutory benefits from day one • Paid and ongoing training • Medium-term growth opportunity within the company • Travel allowances when traveling • Work schedule: Monday to Friday, 9:00 AM to 6:00 PM, with a 1-hour lunch break • Remote support on Saturdays or Sundays from home, according to assigned schedules . -Requirements- Minimum education: Higher education – Bachelor's degree 1 year of experience Languages: Spanish Age: Between 23 and 42 years Knowledge: Communications, Structured Cabling, Microsoft Excel, Windows Server, Operating Systems, Technical Support, Switch Keywords: assistant, helper, auxiliary, aide, support, technician, tech, technology, technologist, technical