Commercial Advisor

Description

Job Summary: Service Executive focused on improving in-branch customer experience by advising and promoting products, with a commercial development perspective. Key Highlights: 1. Opportunity for professional development in the Commercial area. 2. Focus on enhancing customer experience and sales. 3. Inclusive culture with equal opportunities and holistic well-being. **Please note this job advertisement is only available in Spanish. To view the job, select ‘Español \- ES’ from the language selector in the page menu.** HSBC México offers career development opportunities for individuals with an outstanding service attitude, strong customer interaction skills, passion for sales, and ambition to grow professionally in the Commercial area as a Service Executive. **Primary Function:** Enhance the in-branch customer experience through specialized module service, focusing on customers' service needs, advisory support, product promotion and sales, as well as accurate referral to digital platforms or service counters for special transactions via queue management system operation, plus migration to digital channels. **Requirements:** * Bachelor’s degree in Economics, Administration, or Finance (in progress or completed), or completed high school diploma. * Minimum 6 months of experience in service and/or customer care. * Minimum 6 months of sales experience, preferably in the financial sector. * Working hours: Monday to Saturday. **Skills:** * Customer- and sales-oriented. * Teamwork. * Results-driven / Problem-solving. * Adaptability to change. **We Offer:** Direct employment with the Bank. Base salary, quarterly performance bonus, thirteenth-month pay, vacation premium, life insurance, major medical expense insurance, loans, discounts on Bank products, active participation in sustainability/social responsibility programs, discounts at over 9,000 establishments, and a career development plan aligned with your aspirations. “At HSBC, we expect our people to treat each other with dignity and respect, fostering an inclusive culture that promotes equal opportunity. Our values define who we are as an organization and what sets us apart — we value differences, advance together, take responsibility for our actions, exercise sound judgment, do the right thing, and make things happen.” “At HSBC, we are committed to ensuring gender equality and providing continuous training to our employees, as well as protecting their labor and social rights.” “At HSBC, we offer our colleagues additional paid leave days so they can fully enjoy their wedding, care for a new family member, or grieve the loss of a loved one.” Our paid leave package is among the most progressive in Mexico. Now you have another reason to join HSBC and proudly embrace a culture of holistic well-being, balance, and self-care.” “Join our team! Discover what it’s like to work with us!"