Job Summary: The Customer Service Representative is responsible for obtaining, analyzing and organizing customer delivery information and verifying that delivery requirements are met. Key Points: 1. Customer support to ensure on-time deliveries. 2. Transaction management and shipment documentation. 3. Analysis of shipping requirements and ticket monitoring. **Job descriptions may display in multiple languages****based on your language selection.** **What we offer:** ------------------ At Magna, you can expect an engaging and dynamic environment where you can help to develop industry\-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.**Group Summary:** ------------------ The Mechatronics, Mirrors and Lighting group specializes in automotive technologies that are driving the future of mobility. Combining a deep systems knowledge to develop unique vehicle access experiences, intelligent visions systems and advanced automotive lighting technologies, MML's expertise light the path to innovation, safety and styling.**Job Responsibilities:** **Job Objective** Obtains and interprets finished product requirements. The Customer Service Representative is responsible for obtaining, analyzing and organizing daily and weekly customer delivery information in appropriate shipment quantities. Initiates shipments and verifies that all delivery requirements are met and that future demand is communicated appropriately. **Main Responsibilities** * Provide customer support, ensuring that shipping processes are fulfilled in correct quantities and on time. * Perform all transactions in BAAN for all daily and weekly shipments, and generate the required documentation. * Analyze customers’ daily shipping requirements and generate corresponding shipping lists. * Ensure timely and accurate transmission of ASNs for daily shipments to avoid short shipments or violations of the rating system. * Ensure daily ticket placement windows are monitored to respond promptly to urgent situations. * Perform BAAN transactions for service parts shipments provided by the PICS Supervisor, according to the production schedule. * Conduct strategic inventories of the finished goods area to maintain up-to-date information on a daily basis. **Education and Experience** * Completed university degree. * 3 years of experience in similar roles within the automotive industry. **Required Competencies** * Knowledge of shipping processes. * Knowledge of MRP and MRP II systems. * Familiarity with IATF 16949 and ISO 14001 standards. * Proficiency in MS Office (Excel, PowerPoint, Word, Outlook). * Excellent customer service orientation. * Strong communication skills. * Teamwork and ability to work under pressure. * Sense of urgency and proactive attitude. * Customer negotiation skills. * Ability to hold conversations in English. **Awareness, Unity, Empowerment:** ---------------------------------- At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law. **Notice regarding the use of AI:** ----------------------------------- As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies. If you have any questions or concerns about this process, feel free to contact our Talent Attraction team. **Worker Type:** ---------------- Regular / Permanent**Group:** Magna Mechatronics, Mirrors \& Lighting