ADMINISTRATIVE ASSISTANT

Description

Job Summary: Brunet Asociados is seeking a responsible administrative assistant to handle internal customer service and information processing within the insurance sector. Key Highlights: 1. High-quality customer service and operational management in insurance companies. 2. Information processing and handling of insurance company platforms. 3. Opportunity for professional development and self-training. **Join Brunet Asociados as an Administrative Assistant.** **Education:** Incomplete Bachelor's Degree in Administration or completed high school diploma **Minimum Professional Experience:** 1 year in roles related to administration, support, or external/internal customer service. **Job Objective:** Responsible for internal customer service regarding operational needs directed toward the various insurance companies served by the firm, covering Life, Major Medical Expenses, and Auto (individual or group) insurance lines. Processing information received via each insurer’s portals and proprietary tools. **Requirements:** * Minimum 2 years of experience in administrative and customer service positions, preferably within the insurance sector. * Excellent communication skills (verbal and written). * Ability to work independently with high levels of self-management. * Strong orientation toward accurate and timely tracking of pending tasks. **Software and Tools Proficiency:** * Proficiency in web browsers, networks, and standard data processing software such as Microsoft Office. * Google Drive or similar cloud storage platforms. * Familiarity with CRM functionalities and usage. * Videoconferencing platforms (Zoom, Meet, or similar). **Main Responsibilities:** * **Customer Service:** Deliver high-quality customer service by efficiently and professionally responding to telephone calls, emails, instant messages, and in-person inquiries. * **Resolving Customer Queries and Issues:** Timely and satisfactory resolution of customer questions and problems. * **Insurance Company Platforms Management:** Access and navigate insurance company websites to obtain relevant information and carry out required procedures. * **Activity Logging for Tracking:** Accurately and thoroughly record and update information in our CRM system to ensure effective follow-up on customers and prospects. * **Self-Training and Development:** Proactively seek knowledge and skills that enhance job performance. **Work Schedule:** * Monday to Friday, 9:30 AM to 6:00 PM Employment Type: Full-time Salary: Starting at $11,000.00 MXN per month Benefits: * Salary increases Education: * Incomplete or ongoing Bachelor's degree (preferred) Experience: * Insurance: 2 years (mandatory) Work Location: On-site employment