Collections Officer

Description

Job Summary: We are seeking an Early Collections Officer for account recovery, conducting telephone outreach and occasional home visits. Key Highlights: 1. Manages delinquent accounts on the first invoice 2. Documents customer interactions in Salesforce 3. Occasional fieldwork Totalplay is a Mexican telecommunications company under Grupo Salinas, a leader in the TELECOMMUNICATIONS industry, committed to labor equality and non-discrimination; we invite you to join our team as: Early Collections Officer (Delinquency on First Invoice) Requirements: Incomplete or completed high school education Experience in collections, sales, and customer service Proficiency in Microsoft Office suite Flexible availability Occasional fieldwork Account recovery Responsibilities: Achieve collection targets for delinquent accounts on the first invoice and/or designated buckets defined by central strategy. Retain 100% of assigned delinquent accounts on the first invoice through telephone outreach and/or home visits (occasionally). Frequently report findings, causes, and/or reasons for non-payment (e.g., missing invoice, unaware of payment methods, etc.). Document customer interactions in Salesforce / Dashboard. Achieve a 60% assignment target. We Offer: Salary: $11,000 MXN per month Uncapped commissions Bi-weekly payroll Statutory benefits Work Schedule: Monday to Friday: 9:00 AM – 5:00 PM / 11:00 AM – 7:00 PM Saturday: 9:00 AM – 1:00 PM. -Requirements- Minimum Education: Upper secondary education – General High School years of experience Age: Between 20 and 50 years Keywords: resident, supervisor, sub-manager, coordinator, officer, captain, collections, payment, collection