Customer Service Representative

Description

Summary: Join our dynamic team as a Customer Service Representative to deliver outstanding customer experience through order follow-up, coordination, and proactive problem-solving. Highlights: 1. Manage customer orders, delivery, and issue resolution 2. Coordinate with internal teams to support customer needs 3. Support continuous improvement in customer service processes Job Description: Join our dynamic team as a **Customer Service Representative in our Monterrey plant 4,** and play a key role in delivering an outstanding customer experience through effective order follow\-up, cross\-functional coordination, and proactive problem\-solving. We’re looking for a service\-oriented professional who can manage customer needs with accuracy, urgency, and a strong sense of ownership. **Resopnsibilities:*** Manage customer orders and follow up on order status, delivery dates, changes, and issue resolution * Act as a key point of contact for customers, providing timely and accurate information while ensuring a positive service experience * Coordinate closely with planning, production, logistics, quality, and other internal teams to support customer requirements * Monitor open orders, backlogs, and critical requests to identify risks and support on\-time responses * Support continuous improvement in customer service processes, reporting, and communication flow * Maintain accurate documentation and system updates related to customer requests, order changes, and follow\-up actions (External) English Qualifications: Qualifications: * Bachelor’s degree in Business, Engineering, Logistics, Administration, or a related field * Strong customer focus with the ability to manage multiple priorities in a fast\-paced environment * Good analytical skills and attention to detail to follow up on orders, identify issues, and support problem\-solving * Effective communication skills with the ability to work across different functions and build strong relationships * Ability to stay organized, take action, and follow through on critical customer needs * Experience in customer service, order management, supply chain, or a related operational environment is a plus (External) English Company Boiler Plate: **Looking to make an IMPACT with your career?** When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €40 billion global revenue \+9% organic growth 150 000\+ employees in 100\+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. *Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.* *At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter* *here* *Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.*