Quality Analyst

Description

Job Summary: Totalplay is seeking a Quality Analyst to monitor, evaluate, and provide feedback on telephone agent services and to audit the quality of fiber optic installations. Key Responsibilities: 1. Monitoring and evaluation of Contact Center service 2. Audit and quality analysis of fiber optic installations 3. Generation of quality reports and statistics Totalplay is a Mexican telecommunications company belonging to Grupo Salinas, a leader in the TELECOMMUNICATIONS industry, committed to labor equality and non-discrimination; we invite you to join our team in: · Quality Analyst · Job Objective Monitor, evaluate, and provide feedback on the service delivered in a sample of transactions handled by telephone agents from operational Contact Center campaigns. · Requirements Education: Completed high school or incomplete bachelor's degree Standard vehicle operation Experience in fiber optics Class C driver's license Work at heights · Main Activities Audit field crews Conduct quality inspections of installations and supports performed. Analyze deviations or observations detected in the field. Generate reports of reported evidence, as well as maintain statistics on quality levels. Verify the quality levels of installations performed by internal staff against installation standards, CFE regulations, internal installation manual, personal safety measures, etc., as well as technical supports performed on-site. · We Offer Base monthly gross salary: MXN 10,000 Statutory benefits Company mobile phone line provided Company vehicle with fuel provided · Schedule: Monday to Friday, 9 AM – 7 PM; Saturday, 9 AM – 1 PM, with rotating days off Must be familiar with the Metropolitan Area. -Requirements- Minimum education: Upper secondary education – Technological High School 1 year of experience Age: between 23 and 50 years Driver's licenses: A, C Keywords: analyst, quality, qa