Supervisor, Import/Export

Description

Summary: This role supervises international operations, ensuring accurate data, efficient coordination from invoicing to delivery, and continuous process improvement to maintain customer satisfaction. Highlights: 1. Opportunity to manage and mentor a team of International Specialists 2. Focus on process improvement and operational efficiency 3. Key role in ensuring customer satisfaction and smooth international operations **Job Description** ### **Summary** The Supervisor is responsible for ensuring accurate data input and effective coordination of international operations from shipment invoicing to delivery and customer billing. This role plays a key part in maintaining customer satisfaction and smooth communication across departments and international partners. The supervisor will also analyze and improve processes to maximize efficiency and accuracy. ### **Essential Duties and Responsibilities** *(Other duties may be assigned)* * Manage, monitor, and audit data entry by International Specialists. * Conduct quality audits to ensure compliance with company standards. * Provide training as needed to maintain compliance. * Create and maintain TMS work instructions (data entry guides). * Support organizational maintenance tasks. * Train and mentor International Specialists in customer service and operational procedures. * Respond to team questions and escalate issues appropriately. * Act as first line of escalation for internal and external stakeholders, resolving issues using strong problem\-solving and customer service skills. * Maintain full knowledge of International Specialists' duties and responsibilities. * Understand and support specific customer requirements and expectations. * Ensure operations align with billing and departmental process requirements. * Facilitate communication between operations, solutions, and accounting teams. * Identify and implement continuous improvement initiatives. * Shadow and learn Import/Export desks to provide PTO coverage as needed. * Write annual performance reviews for team members. * Maintain valid DG certifications for IATA and IMO. ### **Supervisory Responsibilities** This position includes supervisory responsibilities over the International Specialists team. ### **Qualifications** To perform this role successfully, an individual must be able to fulfill each essential duty satisfactorily. The following qualifications represent the knowledge, skills, and/or abilities required. Reasonable accommodations may be made for individuals with disabilities. ### **Education and/or Experience** * Bachelor’s degree (B.A.) from a four\-year college or university; * OR 1–2 years of related experience and/or training; * OR an equivalent combination of education and experience. \#protrans