Field Technical Support

Description

Job Summary: We are seeking a Field Technical Support Technician responsible for providing direct technical support to customers, including installation, maintenance, and troubleshooting of equipment and systems. Key Highlights: 1. Direct technical support to customers and troubleshooting of equipment. 2. Preventive and corrective maintenance of printing equipment. 3. Opportunity for growth and continuous training. **Position: Field Technical Support Technician** We are seeking a Field Technical Support Technician responsible for providing direct technical support to customers, including installation, maintenance, and troubleshooting of equipment and systems. This role is critical to ensuring operational continuity and customer satisfaction through timely, high-quality service. **Responsibilities:** * On-site resolution of technical incidents related to printers, computers, and multifunction devices. * Diagnose and resolve printer malfunctions (paper jams, print quality issues, connectivity problems, etc.). * Perform installation, configuration, and commissioning of printers. * Conduct preventive and corrective maintenance on printing equipment. * Replace consumables (toner, maintenance kits, spare parts). * Generate technical reports and document all services performed. * Manage and track service tickets to closure. * Provide basic user training on proper equipment usage. * Adhere to scheduled service routes and response time requirements. **Requirements:** * Completed technical diploma or bachelor’s degree in Computer Science, Electronics, Information Technology, or related field. * Knowledge of laser and multifunction printer operation. * Basic networking knowledge (network printer configuration). * Experience installing and configuring printer drivers. * Ability to diagnose and resolve technical faults. * Willingness to work on-site. * Valid driver’s license. * Service-oriented attitude, organizational skills, and results-driven mindset. **We Offer:** * Competitive salary * Statutory benefits * Continuous training * Growth opportunities Employment Type: Full-time, Indefinite-term Work Location: On-site