Technical Support (M365 / IT Support)

Description

Job Summary: We are seeking talent passionate about technology and customer service for technical support, M365 administration, and computer equipment maintenance. Key Highlights: 1. Learning opportunity in infrastructure and cloud 2. Excellent work environment and professional growth 3. Professional development We seek talent passionate about technology and customer service to join our IT team. This position is ideal for students in their final semesters or recent graduates of programs such as Systems Engineering, Information Technology, or related fields, who aim to gain solid experience in enterprise Microsoft 365 environments. **Key Responsibilities** * **User Support:** Provide first-level technical assistance (on-site and remote) to resolve hardware and software incidents. * **M365 Administration:** Manage user accounts, configure Outlook mailboxes, and provide basic support for collaboration applications (**Microsoft Teams and SharePoint**). * **Equipment Maintenance:** Diagnose, clean, and configure computer equipment (laptops, desktops, peripherals). * **Inventory Control:** Record and track company technological assets, licenses, and peripherals. * **Documentation:** Assist in creating user manuals and service logs. **Profile Requirements** * **Education:** Student in final semesters or recent graduate of Systems Engineering, Computer Science, or equivalent technical program. * **Technical Knowledge:** * Intermediate proficiency in Windows 10/11. * Basic knowledge of the **Microsoft 365** admin console. * Fundamental networking concepts (TCP/IP, structured cabling, Wi-Fi). * Ability to assemble and diagnose hardware. * **Skills:** Proactivity, excellent communication, analytical ability, and organizational skills. **We Offer** * Competitive salary commensurate with qualifications. * Learning opportunity in infrastructure and cloud projects. * Excellent work environment and professional growth. * Statutory benefits. Salary: $10,000.00 - $15,000.00 per month Benefits: * Professional development support * Company parking * Company phone * Remote work Work Location: On-site employment