Apple Technical Support / MacStore Pabellon M - + Uncapped Commissions

Description

Job Summary: We are seeking a passionate Apple Technical Support Technician who excels in customer service and problem resolution for diagnostics, repairs, and service follow-up, while also promoting additional services. Key Highlights: 1. Join the industry-leading team and earn Apple's Official Certification! 2. Advance your technical career with certifications and growth Apple Technical Support Technician | MacStore | Pabellon M Join the industry-leading team and earn Apple's Official Certification! Compensation Structure Base Monthly Salary: $11,000 MXN (gross), with short-term growth potential. Face-to-Face Bonus: $2,500 MXN per month. Grocery Vouchers: $350 MXN per month. Benefits from Day One Direct employment with 100% IMSS contributions. Thirteenth-month bonus (Aguinaldo): 17 days (increases with tenure). Profit Sharing (PTU): Up to three months' salary. Life Insurance with funeral expense support. Vacation: 12 days starting from the first year. Additional Benefits Upon Becoming a Permanent Employee Apple Certified Macintosh Technician (ACMT) certification fully covered by the company. Salary increase and uncapped commissions for services and add-ons. (Effective upon certification) Attendance Bonus: 10% additional on your base salary. Savings Fund to support your financial well-being. Exclusive discounts and partnerships with prestigious brands. Required Profile Completed high school diploma or technical degree (mandatory). Minimum verifiable experience in computer and telephone maintenance. Customer focus: Passion for service and problem resolution. Schedule availability: Rotating shifts from 11:00 AM to 8:00 PM and from 12:00 PM to 9:00 PM, Monday through Sunday, with one weekday off. Key Responsibilities Provide Apple user support. Perform diagnostics, repairs, and service follow-up. Promote additional services (AppleCare, maintenance plans). Meet quality metrics and response time requirements. Interested in advancing your technical career? Apply through this channel and we will contact you for an interview.-Requirements- Minimum Education: Upper Secondary Education - General High School years of experience Knowledge: Maintenance, Microsoft Excel Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist