Customer Relations Supervisor

Description

Position Summary: Coordinate customer service activities, supervise manufacturing and shipping priorities, and manage inventory, ensuring communication between plant and customers. Key Highlights: 1. Supervision and support in customer service. 2. Administration and updating of key systems. 3. Communication support between plant and customers. GENERAL POSITION OBJECTIVE Coordinate customer service activities. Monitor and propose manufacturing and shipping priorities. Manage inventory accounts. PRIMARY RESPONSIBILITIES 1\.\- Supervise and support customer service activities. 2\.\- Support the definition of daily priorities. 3\.\- Maintain Witron, Harry, Kiwi, and other utility systems with updated and timely information. 4\.\- Supervise proper inventory account management for customers. 5\.\- Provide communication support and act as intermediary between plant and customers. 6\.\- Support sales department objectives and activities. 7\.\- Establish departmental objectives. Responsibilities Related to Safety: 1\.\- Comply with company-established safety standards. 2\.\- Complete SBO cards and report unsafe conditions, taking appropriate action accordingly. 3\.\- Wear personal protective equipment (PPE) within manufacturing facilities or plant warehouses. Responsibilities Related to Order and Cleanliness: 1\.\- Clean own work area. 2\.\- Clean assigned areas. Responsibilities Related to Human Resources: 1\.\- Complete company-established training programs. 2\.\- Comply with the Internal Work Regulations and Collective Bargaining Agreement. Responsibilities Related to the Food Safety Program: 1\.\- Comply with company food safety program rules and guidelines. 2\.\- Report and/or correct any deviations from the program to the shift supervisor, area manager, or HACCP team. 3\.\- Properly use product safety protective equipment in designated areas. 4\.\- Establish and comply with company-established product safety prerequisite or SPI programs.