Customer Service Agent

Description

Job Summary: We are seeking Level 2 Customer Service Agents for a Mexican technology company providing tax compliance solutions, responsible for guiding customers and managing cases to ensure their satisfaction. Key Highlights: 1. Specialized technical support 2. Case management and follow-up 3. Product and service guidance We are a Mexican technology company specializing in digital solutions for tax compliance. We are currently seeking Level 2 Customer Service Agents\. **Job Objective:** Provide guidance on products and services, ensuring a positive customer experience. Manage and follow up on open cases, escalating those that cannot be resolved at first instance, to guarantee customer satisfaction and loyalty. **Requirements:** * Bachelor’s degree in Administration, Communications, or related fields. * Basic knowledge of customer service, problem resolution, and case escalation. * 1–2 years of experience in roles such as technical support, customer service, or similar positions. **Responsibilities:** * Handle customer calls, emails, and chats. * Properly register and track support tickets. * Provide specialized technical support. * Prepare periodic reports on request status and resolution times. **We Offer:** * Fully IMSS-registered salary * Savings fund * Food vouchers * Indefinite-term employment contract * Genuine growth opportunities Employment Type: Full-time, indefinite-term Salary: $12,000\.00 \- $15,000\.00 per month Work Location: On-site employment