Emergency Technician – Call Center (Night Shift)

Description

Position Summary: We are seeking an Emergency Technician for a Call Center to handle and dispatch emergency calls, provide telephone-based first aid, and coordinate emergency services. Key Highlights: 1. Emergency call handling and dispatching 2. Coordination and follow-up with emergency services 3. Opportunities for growth and development **JOB TITLE: EMERGENCY TECHNICIAN – CALL CENTER (NIGHT SHIFT)** **ALTO Mexico** is a leading company in asset protection and operational risk management, with over 20 years of experience and international presence. We seek committed, professional talent to join our Emergency Response Center. **POSITION** * Emergency Technician – Call Center **SCHEDULE** * 12x36 night shift * From 8:00 p.m. to 8:00 a.m. **SALARY AND EMPLOYMENT TERMS** * Monthly salary: **$10,037 MXN gross** * **Indefinite-term** employment contract directly with the company **MAIN RESPONSIBILITIES** * Handling and dispatching emergency calls. * Handling and follow-up of **Code Whites**. * Providing **telephone-based medical first aid**, in accordance with established protocols. * Coordination and follow-up with **ambulances, paramedics, Red Cross, and other emergency services**. * Monitoring and tracking incidents until resolution. * Preparing **operational reports and communications**. * Telephone coordination of **confirmed incidents**. **REQUIREMENTS** * Completed high school education (Emergency Medical Technician or related field). * Minimum one year of **experience** in emergency response, emergency call centers, claims handling, or pre-hospital care. * Knowledge of and ability to apply **emergency protocols**. * Ability to **work under pressure**, analyze critical situations, and make decisions. * Strong verbal communication skills and emotional control. **WE OFFER** * Statutory benefits and **enhanced benefits**. * Discounts and **additional benefits**. * Equipment and tools provided by the company. * A **professional and structured** work environment. * Opportunities for **growth and development**. **WORK LOCATION** * Azcapotzalco, 5 minutes from Refinería Metro Station. **APPLICATION FILTERS (MANDATORY)** * Do you hold a completed high school diploma as an Emergency Medical Technician or in a related field? * Do you have at least one year of experience in emergency response or emergency call centers? * Are you available to work the 12x36 night shift? * Do you possess knowledge of emergency protocols and pre-hospital care? Apply through this channel and become part of a specialized emergency response team where your expertise and decision-making save time and lives. Employment type: Full-time Salary: $10,000.00 MXN per month Education: * Completed higher technical degree (Mandatory) Experience: * Emergency technician: 1 year (Mandatory) * Claims-handling call center: 1 year (Mandatory) * Handling emergencies via telephone: 1 year (Mandatory) * Working 12x36 night shifts: 1 year (Mandatory) License/Certification: * As an emergency technician or completed related degree. (Mandatory) Workplace: On-site employment