Position Summary: We are seeking a Technical Support Assistant to perform preventive and corrective maintenance on equipment, provide technical assistance, and manage support requests. Key Highlights: 1. Experience in maintenance of high-volume scanners and printers 2. Knowledge of system architecture (Linux, Windows Server) 3. Support in installation and maintenance of network infrastructure Join our team as a Technical Support Assistant Associate degree or Bachelor’s degree in Computer Science, Computer Systems Engineering, or related field. Experience: 1–3 years with experience in the following services: Intermediate-level knowledge of maintenance for high-volume scanners and printers (Canon, Xerox, HP, Fujitsu, or similar) (Mandatory) Corrective and preventive maintenance of computer equipment and servers. Must be able to drive and hold a valid driver’s license. (Mandatory) Intermediate-level knowledge of Web-based Help Desk systems · Required Skills: Intermediate-level knowledge of maintenance for high-volume scanners and printers (Canon, Xerox, HP, Fujitsu, or similar) System architecture (Linux, Windows 8 through latest version, Windows Server) Hardware diagnostics Quotations Administration of Windows and Linux servers On-site support Basic knowledge of switches and routers Knowledge of Web-based Help Desk systems Responsibilities: Perform necessary preventive and corrective maintenance on high-volume scanners and computer equipment. Provide technical assistance to computer equipment across various departments, ensuring service quality and timeliness for internal customers, as well as supporting document reviews. Handle Level 1 and Level 2 support requests generated via the institutional support portal. Perform and/or validate scheduled backups of critical information. Review reports generated by monitoring tools and address them according to established procedures. Assist in managing, administering, and updating the IT inventory. Support activities related to installation and maintenance of network and computing infrastructure at headquarters and project sites. Document technical procedures and guidelines related to assigned tasks and maintain them accessible on the internal network. Perform other duties related to the position. Prepare progress reports on projects. Research, test, and analyze software and hardware products that may be used to fulfill staff responsibilities. Comply with all policies set forth by the Information Technology Management department and those established by the organization. Perform any other duties assigned in accordance with job responsibilities. Work location: MAGDALENA CONTRERAS, CDMX Schedule: Monday–Friday, 09:00–19:00 hrs (Flexibility and availability to travel when required) Saturdays: Remote work, 9:00 am–1:00 pm, as needed for support Ability to drive an automobile; Class A driver’s license (Mandatory) Residence within a maximum 1-hour commute from the workplace Salary: $11,000 net monthly + PL Immediate hiring! -Requirements- Minimum education: Associate degree – Professional Education T 2 years of experience Driver’s license: Class A Willingness to travel: Yes Keywords: assistant, helper, auxiliary, aide, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist