Supervisor

Description

Position Summary: We are seeking a Contact Center Supervisor to manage collections teams, analyze reports, validate systems, and improve processes at a leading credit management company. Key Highlights: 1. Manages teams and processes in a collections contact center. 2. Analyzes reports and provides feedback to executives. 3. Develops and implements collection strategies. Contact Center Supervisor Who Are We? A leading Mexican company in credit management, specializing in comprehensive services for managing credit and mortgage assets. With an outstanding track record in the industry, our company stands out for its commitment to excellence and innovation in the market. Responsibilities: Validate systems and connections. Review and analyze reports. Provide feedback to collections executives. Monitor executives' outreach activities. Manage staff attendance. Follow up on pending procedures. Recognize employees who meet their performance indicators. Update projected staffing and executive rosters. Support personnel selection with the Recruitment team, as directed by the Assistant Manager. Maintain and modify processes. Participate in working meetings. Manage vacation planning. Design work plans for overtime and/or extra shifts. Requirements: Completed high school education. Age between 21 and 45 years. Experience supervising a collections call center. Personnel management experience. Experience developing and implementing collection strategies. Knowledge of collection regulations. Intermediate Excel skills and Outlook proficiency. Schedule: Monday to Friday, 8:00 AM to 3:30 PM. Rotating Saturdays: 8:00 AM to 3:30 PM and 12:00 PM to 8:00 PM. We Offer: Competitive salary. Job stability. Statutory benefits from day one. Location: Centrum Park. -Requirements- Minimum education: Upper secondary education – General High School 1 year of experience Age: between 21 and 45 years Keywords: resident, supervisor, assistant manager, responsible person, coordinator, manager, team leader