Job Summary: We are seeking a Technical Support Assistant to provide assistance in infrastructure and systems, performing maintenance, diagnostics, and support for equipment and software. Key Highlights: 1. Comprehensive technical support for infrastructure and systems 2. Hardware and software maintenance and diagnostics 3. Training and professional development opportunities A leading Mexican manufacturing company specializing in PVC profiles, panels, and blinds, with over 45 years of experience. We are a 100% Mexican organization with nationwide presence. If you have experience in Systems as a Technical Support Assistant, we are looking for you. This position will be responsible for providing technical support in the organization’s infrastructure and systems area. Join Our Team as a **Technical Support Assistant**… We’re looking for you! **What Are We Looking For?** * 1 year of experience as a Technical Support Assistant resolving system-related issues, knowledge of infrastructure, preventive hardware and software maintenance, network support, printer installation, and familiarity with Windows operating systems · Education: Engineering or Bachelor’s degree in Computer Systems, IT, or Networks, with diploma · Work location: Naucalpan Alce Blanco Monday to Friday (occasional Saturdays) **Competencies:** · Effective Communication · Collaboration · Teamwork · Customer Orientation · Analytical and Problem-Solving Skills **What Will You Do?** · **Computer equipment (desktops and laptops) updates, preventive and corrective maintenance, software diagnostics and support.** · **Proficiency in Microsoft Office 365\.** · **Assist colleagues.** · **On-site and remote support.** · **SharePoint site backups.** · **Computer equipment data backups.** · **Cloning and migration.** · **Configuration of multifunction devices.** **What Do We Offer?** · Competitive salary · Statutory and above-statutory benefits · Statutory Christmas bonus · Statutory vacation days · Above-statutory vacation bonus · Savings fund · Life insurance · Medium-term training and development · Career and life planning · Job stability If you are interested in this position, apply through this channel and let’s make it happen. At Industrias AS, we firmly believe in inclusion and diversity, offering equal opportunities. Our recruitment service is completely free of charge. Position Type: Full-time, indefinite term Salary: $10,000\.00 \- $12,000\.00 per month Benefits: * Option for an indefinite-term contract * Life insurance * Additional vacation days or paid leave Workplace: On-site employment