Job Summary: We are seeking a Level 1B Help Desk Agent to deliver technical support and assistance to users, ensuring timely solutions and customer satisfaction. Key Highlights: 1. Work experience with opportunities for personal and professional development. 2. A collaborative, diverse, and innovative environment. 3. Professional development and continuous skill enhancement. Live the SONDA Experience · Transform your career here! · Why join SONDA? The answer is very simple: just like you, we love what we do, we are passionate about innovation, and we firmly believe that through knowledge and technology, we will not only transform our clients’ businesses but also the future. At SONDA, you will experience a work environment offering diverse opportunities for personal and professional development — an excellent place to learn and contribute to improving people’s quality of life through technology. · We are looking for a Level 1B Help Desk Agent · You will have the opportunity to: -Provide technical support and assistance to users, ensuring timely resolution of their requests. -Render technical support, delivering and recording all necessary information to meet internal company and client requirements. -Provide customers with technical assistance in resolving incidents, managing all required actions to resolve the issue and achieve customer satisfaction. · Ideal if you have knowledge and experience in: -Customer service -Microsoft Office suite proficiency -Technical degree related to computing or similar field -Experience in customer service and support Availability to work flexible hours is required · What can you expect from us? Work flexibility, promoting balance between your personal and professional life. Working hours: 48 hours per week Salary: $11,000 gross per month On-site work mode: Blvd. Navarrete 66, Col. Valle Escondido, Hermosillo, SON. · Continuous professional development and skill enhancement, aligned with your interests. A collaborative, diverse, and innovative environment fostering teamwork. What do we offer? SONDA Academy: an educational platform for continuous learning designed to maximize your professional development. SONDA Wellness: a set of initiatives focused on your physical, mental, and social well-being. · And much more! · Diversity + Inclusion = Innovation and Collaboration · At SONDA, we are committed to diversity and foster an inclusive environment that ensures talents can work in a positive setting offering equal opportunities for professional growth. · Because we know that a diverse environment is fundamental to driving innovation, we select candidates based solely on professional qualifications, regardless of race, skin color, religion, age, gender, sexual orientation, gender identity, nationality, or disability. · Join our team! -Requirements- Minimum education: Higher education – Bachelor’s degree years of experience Age: between 25 and 55 years Keywords: demonstrator, fair representative, traveling salesperson, agent, representative, agente, representante, support, soporte, technologist, technician, tech, technician, technology, tecnologia, technologist