Service Manager

Description

Position Summary: Supervise and manage the service workshop to ensure quality, profitability, and customer satisfaction by developing high-performance strategies and teams. Key Highlights: 1. Develop high-performance strategies and teams. 2. Focus on results and customer service. 3. Quality management and organizational climate. Ensure the quality of services offered by the service workshop. Supervise the team with continuous focus on maintaining departmental profitability. * Ability to develop high-performance strategies and teams. * Results-oriented approach to customer service. * Monitor and track parts availability and delivery to the service workshop, meeting established or promised customer timelines. * Develop marketing strategies based on market research. * Maintain the workshop's positive image and healthy organizational climate. * Manage warranty claims with suppliers. * Maintain ongoing communication with customers, analyzing suggestions and addressing complaints to improve service and sustain a high customer satisfaction rate. * Track factory certification indicators and programs. **Education: Bachelor's degree** in Engineering (preferred) or related field. **Competencies:** Leadership, results orientation, time management, adaptability, and teamwork. **Skills and Attitudes** * Problem-solving and decision-making oriented. * High capacity to work under pressure. * Strong communication and customer interaction skills. * High improvisation and conflict management ability. * Ethical, loyal, responsible, and consistently committed. **We Offer:** Competitive salary + monthly bonuses Statutory benefits Profit sharing Savings fund Uniforms Working hours: Monday to Friday, 8:00 AM to 6:00 PM, with a 1.5-hour lunch break; Saturdays: 8:00 AM to 1:30 PM Employment type: Full-time Benefits: * Savings fund * Company-provided mobile phone * Complimentary uniforms Work location: On-site employment