Systems Technical Support Intern

Description

Position Summary: We are seeking a Computer Systems Engineer or related professional to provide technical support to users, diagnose and resolve incidents, and maintain equipment and systems. Key Highlights: 1. Comprehensive technical support for users 2. Preventive and corrective equipment maintenance 3. Operating system and application configuration and support Description and details of responsibilities * Respond to user technical support requests (hardware, software, and connectivity). * Diagnose and resolve basic incidents on computing equipment. * Install and configure operating systems and applications. * Perform preventive and corrective maintenance on computing equipment. * Perform basic configuration of network printers. * Assist with corporate system user management, passwords, and permissions. * Provide basic support for administrative systems (ERP, email, Office, etc.). * Monitor server and network service operations. * Assist with software updates and security patches. * Prepare basic technical documentation for systems and networks. * Record incidents and solutions in the support system. * Maintain an up-to-date inventory of technological equipment. * Document changes to network infrastructure, CCTV, and telephony. Experience and Requirements * Bachelor's degree in Computer Systems Engineering or related field. * Windows / Windows Server operating systems * Basic configuration of routers, switches, and WiFi * Installation and maintenance of computing equipment * Technical problem diagnosis and resolution * Analytical thinking * Organization and documentation * Service orientation * Responsibility * Teamwork * Corporate network administration * Video surveillance infrastructure Benefits * Benefits in accordance with the Federal Labor Law (LFT) * Cafeteria * Parking * Training **Number of vacancies** 1 **Department** Information Technology / Systems / IT / Programming / Software **Contract type** Temporary **Work modality** On-site **Shift** Day shift **Working hours** Part-time **Schedule*** Full-time * Flexible * Monday to Friday **Net monthly salary** $3,000 \- $3,115 MXN **Education** Degree program without diploma **English proficiency** Speaking: Basic, Writing: Basic **Age** 25 \- 35 years old **Willingness to travel** No