MacStore Technical Support

Description

Position Summary: We are seeking a technician for MacStore Multiplaza Santa Fe with experience in computer and telecommunications repair, and a passion for customer service, to provide Apple technical support. Key Highlights: 1. Experience in computer and telecommunications repair 2. Passion for customer service and support 3. First- and second-level technical support for Apple users ### **At MacStore, Apple's #1 authorized distributor, we are looking for:** **COMING SOON!** ---------------------- ### **MACSTORE MULTIPLAZA SANTA FE** ### **Profile:** * Completed high school diploma or technical degree. * Minimum 1 year of experience in computer and telecommunications repair. * Passion for customer service and support. * Residence near the work location. **Responsibilities:** * Provide first- and second-level technical support to Apple users. * Deliver personalized assistance and issue resolution. * Track completed services. * Promote and sell additional services. * Meet performance metrics and KPIs. **We Offer:** * Base monthly salary of $13,230.00 MXN (gross). * Face-to-face bonus: $2,500 MXN. * Apple Certified Macintosh Technician (ACMT) certification. * Benefits and perks exceeding legal requirements. * Monthly food voucher. * Profit-sharing (approximately three months' worth). * Salary increase at the end of the fourth month. * Life insurance. * Savings fund. * Punctuality bonus. * Commissions ranging from 9% to 20% of the total amount billed for services rendered. * Bonus for achieving KPIs. * 100% IMSS payroll contributions. * Direct, indefinite-term employment contract. * Job stability and professional development. * **Rotating schedule Monday through Sunday, with one weekday off: 11:00 AM–8:00 PM and 12:00 PM–9:00 PM** **AVAILABILITY TO TRAIN AT THE MACSTORE PENINSULA BRANCH** If you are interested and meet the profile requirements, apply through this channel and we will contact you shortly.