Description
Summary:
As a Support Engineer, you will significantly contribute to product improvement, sustain product development, and resolve technical system issues to promote reliability.
Highlights:
1. Contribute to product improvement and sustain product development life cycle
2. Resolve technical system issues that promote product reliability
3. Endless opportunities to learn and grow in Engineering development
**General Summary:**
As a Support Engineer, you will significantly contribute to our product improvement and work with other Engineers to sustain aspects of our product development life cycle. Support Engineers will also play a critical role in resolving technical system issues that promote product reliability. You will have endless opportunities to learn and grow in the Engineering development space.
**Minimum Qualifications:**
* Bachelor's degree and 1\+ year of Support Engineering or related work experience.
OR
Associate's degree and 2\+ years of Support Engineering or related work experience.
OR
High School Diploma or equivalent and 3\+ years of Support Engineering or related work experience.
* Completed advanced degree in a relevant field may be substituted for up to one year (Master’s \= one year) of work experience.
**Preferred Qualifications:**
* Bachelor's degree in Computer Science, Mathematics, Electrical Engineering, Electronic Engineering, or related field.
* Certification in Electronics or related area.
* Military experience or training in electronics field (Rank E5\+ 1 year).
* 3\+ years of experience with digital HW, SW, and/or analog RF troubleshooting and debugging.
* 3\+ years of experience in a lab environment.
* 1\+ year in a leadership role with or without direct reports.
* 1\+ year of work experience in a role requiring interaction with senior leadership (e.g., Director level and above).
**Principal Duties and Responsibilities:**
* Performs organizational, low\-level debug, development, and process and/or product test support tasks. Executes modifications and revisions of electronic parts, software, system, components or circuitry.
* Provides layout and design support for engineers and recommendations for small projects.
* Installs, upgrades, configures, and helps operate company products and/or components based on specifications, tolerances and reliability. Monitors product performance and analyzes failures or malfunctions.
* Gathers and integrates data and information from multiple sources and stakeholders to understand specifications and execute tasks.
* Collaborates with individuals inside own team and across other teams to complete project work and executes individual project priorities, deadlines, and deliverables.
**Level of Responsibility:**
* Works independently with minimal supervision.
* Decision\-making affects direct area of work and/or work group.