Senior Planner

Description

Job Summary: We are seeking a Senior Planner focused on customs planning and productivity, responsible for ensuring an efficient operation aligned with business growth. Key Highlights: 1. Analyzes operational volume, capacity, and headcount for efficiency. 2. Measures productivity, identifies bottlenecks and risks. 3. Provides analytical support for strategic decision-making. Job Description and Responsibilities At G\-Global, we are seeking a Senior Planner focused on customs planning and productivity, responsible for analyzing operational volume, installed capacity, and headcount of the customs brokerage agency to ensure an efficient, sustainable operation aligned with business growth. Location: Otay, Tijuana Work Mode: On-site **Main Responsibilities:** * Analyze operational volume by type of operation, client, customs regime, and period. * Measure productivity per specialist, team, and process (customs procedures, entries, processing times, and rework). * Identify bottlenecks, deviations, and risks of operational saturation. * Design capacity models considering volume, complexity, and shifts. * Define headcount scenarios (current, optimal, and projected). * Evaluate the operational and financial impact of structural increases or reductions. * Propose headcount adjustments based on data analysis. * Monitor KPIs before and after capacity adjustments. * Analyze growth trends and seasonality. * Generate executive reports on productivity, capacity, and operational risks. * Collaborate with operational leaders to validate assumptions and variables in models. * Identify improvement opportunities to increase productivity without increasing headcount. * Provide analytical support for strategic growth decisions of the agency. **Requirements:** * Bachelor’s degree in Industrial Engineering, International Trade, Business Administration, Economics, or related field. * 3–5 years of experience in operational analysis, capacity planning, or headcount sizing, preferably in a customs brokerage or regulated environment. * Solid knowledge of customs clearance processes. * Experience working with operational KPIs and productivity metrics. * Advanced Excel (mandatory). * Experience in data analysis and scenario modeling. * Intermediate–advanced English (B2\). * Analytical thinking, strong numerical judgment, and ability to explain technical information to non-technical leaders. Experience and Requirements **Requirements:** * Bachelor’s degree in Industrial Engineering, International Trade, Business Administration, Economics, or related field. * 3–5 years of experience in operational analysis, capacity planning, or headcount sizing, preferably in a customs brokerage or regulated environment. * Solid knowledge of customs clearance processes. * Experience working with operational KPIs and productivity metrics. * Advanced Excel (mandatory). * Experience in data analysis and scenario modeling. * Intermediate–advanced English (B2\). * Analytical thinking, strong numerical judgment, and ability to explain technical information to non-technical leaders. If you are interested in joining a growing company in the logistics and customs sector, apply through this channel. Benefits * Savings fund * Retirement savings plan * Grocery vouchers * Benefits as stipulated by the Federal Labor Law (LFT) **Number of Vacancies:** 1 **Department:** Planning **Employment Type:** Permanent **Work Mode:** On-site **Shift:** Day shift **Work Schedule:** Full-time **Working Hours:** Full-time **Education:** Bachelor’s degree with professional title **English Proficiency:** Spoken: Advanced, Written: Advanced **Willingness to Travel:** No