Technical Support Agent

Description

Position Summary: We are seeking a Technical Support Agent with experience in incident handling, problem diagnosis and resolution, and user communication, and with interest in growth. Key Highlights: 1. Technical support incident handling and resolution 2. Professional development toward a more advanced level 3. Role combines technical skills with user support **Liderazgo y Consultoria is seeking a Technical Support Agent in Tijuana, Baja California** --------------------------------------------------------------------------------------- We seek a technical support profile focused on incident handling and resolution, with interest in advancing to a more advanced level within the area. This role combines technical skills with user support; therefore, logical thinking, organization, and strong communication skills are essential. Key Responsibilities Handling technical support incidents and requests Diagnosing and resolving issues in systems and equipment Tracking tickets to resolution Communicating with users regarding the status of their requests Escalating cases when necessary Documenting incidents and solutions Requirements 1–3 years of experience in technical support or Help Desk Experience in user or customer support Proficiency with ticketing tools (Zendesk, Jira, Freshdesk or similar) Knowledge of: Windows and Office 365 Basic networking (connectivity, IP, etc.) Desirable Basic SQL knowledge Experience with Windows Server Usage or support of ERP systems We seek a candidate who is: Analytical and solution-oriented Organized and detail-oriented A strong communicator Proactive and service-minded **Desired Education Level:** Bachelor's degree — incomplete **Desired Experience Level:** Mid-level **Departmental Function:** Technology / Internet **Industry:** Software Development / Programming *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69f939bf4000003c009eb560\&source\=indeed*