Specialized Technical Support

Description

Job Description: **Requirements** * Valid driver's license and ability to operate standard vehicles. * Flexible schedule and availability for travel between locations. * Technical or engineering background in systems, computer science, or related fields. * Minimum 4 years of experience in technical support or similar roles (preferred). **General Job Responsibilities** * Diagnose and repair hardware and software failures. * Perform periodic preventive maintenance on office equipment. * Document repairs performed and generate service reports. * Install and configure software and hardware: install operating systems, drivers, and applications required by each department. * Configure peripherals and ensure compatibility with the corporate network. * Keep systems and software licenses up to date. * Network administration: monitor internal and external network connectivity. * Assist in user creation and management, permission assignment, and data backups. * Cybersecurity: implement protective measures and digital security policies. * Perform backups and develop disaster recovery plans. * Update antivirus software and control access to sensitive systems. * Troubleshoot and provide user support: respond to in-person and remote technical support requests. * Provide basic user guidance on proper equipment usage. * Escalate critical or recurring incidents to the appropriate department. * Technology infrastructure and administrative management: manage inventories of equipment, licenses, and accessories. * Collaborate on documenting technical processes and user manuals. **Job Responsibilities** * Provide technical support to users to resolve hardware, software, and network issues. * Perform preventive and corrective maintenance on computers and peripherals. * Install and configure software, hardware, and operating systems according to departmental needs. * Monitor the network and ensure equipment connectivity. * Safeguard information security by applying basic backup and protection policies. * Log and track technical incidents until resolution. **We Offer** * **Competitive salary** * **Statutory benefits** * **Stability and growth opportunities** Job Type: Full\-time Pay: $4,000\.00 \- $5,000\.00 per week Work Location: In person