Bilingual Concierge

Description

Position Summary: We are seeking a Concierge/Receptionist with strong operational expertise, sound judgment to resolve incidents, and impeccable guest interaction skills—capable of delivering a precise and discreet guest experience aligned with luxury standards. Key Highlights: 1. Real-world experience in luxury hospitality and guest service 2. Proficiency in Opera PMS and advanced English language skills 3. Ability to anticipate guest needs and resolve incidents A hotel group is seeking to hire a Concierge/Receptionist with proven front desk operational experience and guest service expertise under luxury hospitality standards. The role requires strong operational competence, sound judgment for incident resolution, proactive anticipation capability, and impeccable interaction with both domestic and international guests. We are not seeking an entry-level administrative profile. We seek a professional capable of consistently delivering exceptional precision, discretion, and superior service throughout the guest’s arrival, stay, and departure. Key Responsibilities Greet, register, and assist guests with professionalism, efficiency, and personalization. Execute check-in and check-out procedures accurately, courteously, and with appropriate control. Manage reservations, modifications, stay extensions, and special requests. Coordinate internal and external guest requirements with a focus on immediate resolution. Promptly follow up on incidents, billing, charges, room assignments, and VIP requests. Operate Opera PMS (Property Management System) as the core front office system. Maintain clear communication with Housekeeping, Reservations, Maintenance, and Food & Beverage departments to ensure seamless operations. Serve international guests fluently in conversational English. Uphold professional image, presence, discretion, and service standards at all times. · Required Profile Minimum 2 years of experience in reception, concierge, or front desk roles within the hospitality industry. Advanced English proficiency is mandatory for direct interaction with international guests. Mandatory proficiency in Opera PMS (Property Management System). Familiarity with OTAs (Online Travel Agencies) and basic digital reservation management. Experience working under pressure, handling multiple simultaneous requests, and maintaining attention to detail. Flexibility to work rotating shifts, weekends, and public holidays. Professional appearance and refined interpersonal demeanor. · Success Profile Genuine service orientation. Ability to anticipate guest needs without constant supervision. Clear communication, operational organization, and sense of urgency. Discretion, composure, and effective execution when addressing incidents. Judgment to resolve issues—not merely escalate them. · Exclusionary Requirements Candidates without real-world hotel reception or concierge experience will not be considered. Candidates without functional English proficiency will not be considered. Candidates without Opera PMS experience will not be considered. Candidates whose background is limited to generic customer service or administrative reception outside the hospitality industry will not be considered. · Benefits Company-provided parking Complimentary uniforms Statutory benefits Career development opportunities within the hotel group Professional hospitality-oriented work environment. -Requirements- Minimum education: Upper secondary education - Professional Education T years of experience Keywords: doorman, concierge, attendant, concierge