BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

Description

Job Summary: Provide customer service and support in Spanish and English, efficiently resolving inquiries, complaints, or requests to ensure a high-quality service experience. Key Highlights: 1. Bilingual customer service (Spanish and advanced English) 2. Efficient resolution of inquiries, complaints, and requests 3. Focus on customer service quality Job Posting BILINGUAL CUSTOMER SERVICE REPRESENTATIVE Location: Juárez, Chihuahua Company: DATAMARK DE MEXICO Posted on March 19, 2026 Valid until April 19, 2026 accessible\_forward We welcome applicants with disabilities Net Monthly Salary $12,000\.00 Apply Reference Number: 21092733 Description PROVIDE CUSTOMER SERVICE AND SUPPORT IN SPANISH AND ENGLISH, EFFICIENTLY RESOLVING INQUIRIES, COMPLAINTS, OR REQUESTS TO ENSURE A HIGH-QUALITY SERVICE EXPERIENCE. Requirements * Required education level: High school or vocational training * Experience: None required for BILINGUAL CUSTOMER SERVICE REPRESENTATIVE * Knowledge and tools: + CRM or customer service system proficiency. + Computer and Microsoft Office suite usage. + Effective communication in English and Spanish. + Customer service and conflict resolution techniques. * Language(s): + English \- Advanced \- Other * Skills and competencies: + Teamwork + Customer orientation + Stress tolerance + Continuous improvement + Work quality + Adaptability to change + Proactivity + Continuous learning * Candidate availability: + No travel required Schedule Monday to Friday Full-time 08:00 \- 16:00 Schedule clarification: 8 AM to 5:30 PM; subject to change based on availability — evening shifts also available Responsibilities and Activities * Provide information about products or services. * Resolve inquiries, complaints, and requests. * Meet service metrics (response times, satisfaction, etc.). * Record interactions in internal systems. * Escalate complex issues to other departments. * Follow up on cases until resolution. * Serve customers via phone, chat, or email. The company offers * Statutory benefits. * Grocery vouchers. * Bonuses. * Probationary employment contract. Recruitment Process * Recruitment process start date: March 19, 2026 * Recruitment process duration: 4 Weeks