Job Description and Responsibilities Evaluation, implementation, and improvement of IT systems. Technical support and incident resolution. Monitoring of system and application performance. Data management and analysis to support decision-making. Documentation of IT processes, systems, and procedures. Coordination with internal teams and external vendors. Compliance with information security policies and IT standards. Experience and Requirements Completed bachelor's degree. 2–3 years of prior experience providing IT infrastructure support. Strong knowledge of the Windows operating system, hardware components, and basic networking. Experience with ticketing systems and IT asset management tools. Benefits * Benefits in accordance with the Federal Labor Law (LFT) * Life insurance * Savings fund * On-site medical services **Number of vacancies** 1 **Department** Information Technology / Systems / IT / Programming / Software **Employment type** Permanent **Work modality** On-site **Shift** Day shift **Working hours** Full-time **Schedule*** Full-time **Education** Bachelor's degree with professional title **English** Spoken: Intermediate, Written: Intermediate **Willingness to travel** No