Desktop Engineer

Description

Job Summary: We are seeking an On-site Support Engineer (N1) to provide technical support to users, ensuring the operational continuity of tools and equipment. Key Highlights: 1. On-site technical support to users 2. Incident and hardware/software request management 3. Experience in a global corporate environment We are hiring! On-site Support Engineer (N1) Ciudad Juárez, Chihuahua – Blvd. Juan Pablo II area What will you do? You will be responsible for providing on-site technical support to users, ensuring the operational continuity of their tools and equipment. Handling incidents and hardware/software requests Support for PCs, laptops, printers, and videoconferencing rooms Ticket management and SLA compliance Basic Active Directory administration (user creation, deactivation, account unlocking) Support for O365 tools (Teams, OneDrive, SharePoint) Documentation in ServiceNow Assistance with equipment inventory and asset control Coordination with vendors and warranty tracking Preparation of RCA documentation (root cause analysis) What we are looking for: +2 years of experience in on-site technical support Knowledge of SLAs and ticketing tools Experience with Active Directory English A2 (reading and responding via chat/email) IT degree (completed or in progress) Service-oriented mindset, attention to detail, and follow-up capability Schedule: Fixed night shift Monday to Friday, 11:30 PM to 7:00 AM Availability for on-call duties We offer: Salary: $17,000 to $19,000 gross Transportation/fuel allowance: $3,000 monthly Additional bonus: $3,000 Stability and experience in a global corporate environment. -Requirements- Minimum education: Higher education – Bachelor's degree years of experience Keywords: engineers, ingeniera, ing, engineer