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A master’s degree or professional certifications in compensation and benefits are a plus.\n* Bilingual (Spanish and Advanced English)\n* Minimum of 5 years of experience in a similar role, with a proven track record in designing and managing compensation and benefits policies.\n* Experience in communicating at all levels of an organization in English and Spanish.\n* Experience in facilitating the decision\\-making process and managing necessary changes throughout several projects (Change Management).\n* Experience in interpreting data on compensation and benefits to identify discrepancies.\n* Strong attention to detail and problem\\-solving and analytical skills.\n* Demonstrate ability to deliver on multiple assignments meet tight deadlines and be effective and decisive under pressure.\n* Strong analytical skills, data presentation, technical capabilities, and metric management.\n* Must be able to execute analysis and recommend\n**Hubbell Incorporated** \n\n\n\nHubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently. \n\n\n\nThe company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. 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This position will work closely with the Quality Coordination team to guarantee proper inspection and documentation of finished products.\n\n**Responsibilities**\n\n* Measure finished products and components according to specifications.\n* Conduct visual and functional inspections.\n* Complete and control quality documentation.\n* Support calibration of measurement equipment.\n* Participate in internal and external audits.\n* Verify and monitor compliance with **5S** audits.\n* Report findings and support corrective actions.\n\n**Requirements**\n\n* **Education:** Technical high school diploma or technical degree in related fields (Quality, Production, Metrology).\n* **Experience:** 6 months to 1 year in quality inspection or production processes (preferred).\n* Basic knowledge of measurement tools (vernier calipers, micrometers, gauges).\n* Experience handling quality documentation and forms.\n* Knowledge of **5S** and ISO standards is preferred.\n* Basic proficiency in Excel and record-keeping systems.\n\n**Competencies**\n\n* Attention to detail.\n* Organization and discipline.\n* Teamwork.\n* Proactivity.\n\nEmployment type: Full-time\n\nSalary: $7,686.02 – $15,432.34 per month\n\nBenefits:\n\n* Savings fund\n* Option for indefinite-term contract\n\nWork location: On-site","price":"MXN 7,686-15,432/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766584768000","seoName":"quality-assistant","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-riva-palacio/cate-help-desk-it-support/quality-assistant-6484285039731312/","localIds":"6","cateId":null,"tid":null,"logParams":{"tid":"bcad7455-3cf3-40b0-b87c-ea4813c7d5d4","sid":"aaf7355c-26cd-4c58-9237-acd89d0cb59a"},"attrParams":{"summary":null,"highLight":["Support quality control processes","Technical high school or technical certification 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RESPONSIBILITIES:** \n\n* Deploy ELSS strategy and provide support to ELSS tool and process owners to develop and execute continuous improvement plans aligned with plant-level ELSS and CIF strategies.\n* Support the CI Leader, tool and process owners during continuous improvement events—such as Kaizen events and Six Sigma projects—focused on on-time delivery metrics while reducing costs, inventory, and lead time.\n* Provide IC support to individuals identified as process owners.\n* Train team leaders, operators, and frontline personnel on foundational IC tools (5S+, VSM, Standardized Work, and PSK).\n* Collaborate and provide support, as needed, with other functional areas to ensure successful CI deployment.\n* Support and lead deployment of IC programs such as IDEAS, 5S+ Auditors, LPA, etc.\n* Lean Cost Out projects valued at approximately $100,000.00 USD.\n**Requirements:**\n---------------\n\n\n**REQUIRED KNOWLEDGE AND SKILLS:** \n\n* Currently pursuing a Bachelor’s degree in Engineering (Industrial, Mechatronics, Mechanical, Electrical, etc.).\n* Basic knowledge of Lean Manufacturing systems and process improvement.\n* Analytical ability and understanding of problem-solving tools/methods and goal-setting processes.\n* Strong communication skills and verbal fluency.\n* Ability to communicate effectively across all organizational levels.\n* Must be able to work through others to achieve results (relationship building and influence).\n* Proficiency in computer applications and Microsoft Office tools.\n* Basic English proficiency: ability to read and draft simple emails and reports.","price":"MXN 100,000/year","unit":"per 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For more than 40 years, we’ve been leaders in innovating 5G, private networks and Gigabit speeds everywhere – we're always anticipating what’s next. Developments such as the Internet of Things, detailed connectivity, Cloud, and 5G introduce new requirements and demand creative thinking. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.\n\n\nEveryone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion.\n\n\nOur guides are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from busy airports to brand new data centers—we provide the crucial expertise and vital infrastructure a business needs to succeed. The world’s most sophisticated networks rely on CommScope connectivity. We are looking for **Engineer I Test** to join our Bermudez II Team in Juarez, Chihuahua.\n\n **How You'll Help Us Connect the World**\n\n* Responsible for everything related to testing equipment and processes.\n* Analyzes failures, processes, and product specifications.\n* Supervises testing and maintenance technicians.\n* Attends and participates in working groups with other departments.\n\n **Duties \\& Responsibilities**\n\n* Keeps track of preventive and corrective maintenance.\n* Ensures equipment is working properly.\n* Creates testing procedures.\n* Selects and purchases testing equipment.\n* Coordinates production support with technicians.\n* Trains technicians.\n\n **Education and Experience Required**\n\n* Bachelor’s degree in industrial engineering preferably or similar Engineering (Mechatronics, Mechanics, Electronics, Electromechanics, Systems)\n* English 80%\n* 0\\-2 years of experience in similar position.\n* Schedule availability\n\n **Required Competencies**\n\n* Process and resource management.\n* ISO 9000 Procedures.\n* Strategic planning.\n* Project Management.\n* Study of time and movements, line swinging.\n* Technical drawing.\n* Assembly processes.\n* Microsoft Office, SAP.\n* Communication.\n* Conflict management.\n* Teamwork.\n* SMED.\n* Just in time.\n* Poka Yoke.\n* Continuous Improvement techniques.\n* 8 G\\-d, 5 Whys,\n* Failure analysis\n* Statistics\n\n **What Happens After You Apply?**\n\n* Learn how to prepare yourself for the next steps in our hiring process by visiting https://careers.commscope.com/how\\-we\\-hire","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1765955753000","seoName":"engineer-i-test","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-riva-palacio/cate-help-desk-it-support/engineer-i-test-6473521010854512/","localIds":"6","cateId":null,"tid":null,"logParams":{"tid":"caa5dbc2-6f13-4dfa-950c-a895f3cd7df9","sid":"aaf7355c-26cd-4c58-9237-acd89d0cb59a"},"attrParams":{"summary":null,"highLight":["Test equipment and processes","Supervise technicians","Create testing procedures"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Juárez,Chihuahua","unit":null}]},"addDate":1765743828973,"categoryName":"Help Desk & IT Support","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1278,1446","location":"Blvd. Teófilo Borunda 6735, Ramón Rivera Lara, 32605 Juárez, Chih., Mexico","infoId":"6468809675315412","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Casino Brand Support Technician","content":"LEADING COMPANY IN THE ENTERTAINMENT INDUSTRY IS SEEKING:\n\n“Field Technician – Corrective & Preventive Maintenance”\n\nSolid knowledge of hardware and software, computer equipment assembly, maintenance (preventive and corrective), networks (LAN, WAN, switches, routers, etc.), servers, and peripherals. Basic electronics knowledge.\n\nGender: Not specified\n\n100% field-based work.\n\nMandatory: Must own a vehicle (gasoline allowance and parking fees will be provided). Do NOT apply if you do not meet this requirement.\n\nEducation: Engineering degree, Bachelor’s degree, or Technical diploma in Computing, Systems, Information Technology, or related fields.\n\nResponsibilities:\n\nPerform preventive and corrective maintenance on gaming machines in the casino floor, according to the work plan.\n\nInstall, relocate, and move gaming machines on the casino floor as per the activity schedule and layout updates.\n\nRespond to and document Level 1 incidents occurring on the casino floor.\n\nEscalate and submit Level 2 incidents to the Contact Center department.\n\nProvide on-site support to departments requiring remote connectivity to configure gaming machines.\n\nAddress requests from departments needing data or machine information configuration on the casino floor.\n\nWE OFFER:\n\nMonthly gross salary: $17,000 + Statutory and above-statutory benefits (Social Security, Savings Fund) + Paid Training + Tools + Communication Equipment. Job stability and growth opportunities. 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Bachelor’s preferred, 0\\-3 years of experience with an Associate’s degree supporting the areas outlined in the technical requirements above.\n\n\nExperience supporting manufacturing and engineering companies preferred.\n\n**Position scope/summary**\n==========================\n\n\n The primary purpose of this position is to support and maintain all IT hardware and software; including desktops, laptops, printers, mobile devices, phones, peripherals and client software. Provides direct support to office, manufacturing and engineering environments in person, over the phone and via e\\-mail to local and remote Associates. Participates in the development of IT support processes, tools and documentation for company\n\n\nEssential duties and responsibilities\n\n* Adheres to Integer’s Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements.\n* Provides support for client computing hardware and software.\n* Builds, configures, and deploys desktops, laptops and related peripherals.\n* Troubleshoots and resolves issues by utilizing Standard Operating Procedures\n* Provides technical guidance and training to internal associates.\n* Provides outstanding service to our Associates and always exceed their expectations.\n* Provides after hours support as needed for responsible site(s)\n* Follows redeployment and disposal processes.\n* Participates in ensuring that customer requests via the ticketing system are managed to closure.\n* Delivers results in support of achieving the organization’s Service Level Agreements and high customer satisfaction ratings.\n* Participates in Knowledge Management activities by creating internal documentation and self\\-help articles in the knowledge base for use by IT Service Desk and Associates.\n* May provide assistance to other IT functions such as performing server installations, back\\-ups, networking \\& telecom support and implementations, software patch deployments, etc.\n* Provides support and backup coverage for other local site support teams as needed.\n* Strives to identify continuous improvement opportunities by monitoring support issues at sites to identify patterns and common issues with the aim of reducing reoccurring incidents and significantly improving the quality of our service.\n\n**Qualifications**\n==================\n\n* Strong interpersonal skills, communicate effectively with people at all levels of the organization and have experience creating polished, comprehensive documentation. Practiced, logical approach to technical problem solving. Capable and willing to adapt to rapid changes. Ability to work from a ticket queue, prioritize well and manage time. Work effectively with local and remote team members. Communicate effectively with people of different backgrounds and levels of technical capability. Positive, customer support\\- focused attitude.\n* ERP and manufacturing\n* Windows 7/XP, Office 2007 – 2010\n* Windows 10Imaging desktop and laptops\n* User and computer object management in Active Directory\n* Symantec End Point Protection or similar client\\-side security software\n* Identifying and removing viruses and malware\n* Network printers and multi\\-function devices.\n* Client\\-side networking and troubleshooting\n* Cisco IP desk phones and voicemail\n* WebEx or similar web conferencing systems\n* Troubleshooting and resolving problems remotely\n* Experience with any of the following is valuable:\n* Current Mac hardware and OS X support\n* Enterprise iOS device management\n* Altiris/Symantec Management Console\n* Engineering Design Tools: CAD, Pro\\-E, Solid works, etc.\n\n\n**U.S. Applicants: Equal Opportunity Employer. In addition, veterans and individuals with disabilities are encouraged to apply.**","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1765215565000","seoName":"IT+Technician","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-riva-palacio/cate-help-desk-it-support/it%2Btechnician-6466759236019312/","localIds":"6","cateId":null,"tid":null,"logParams":{"tid":"93104394-a088-4410-bac5-f55d61e56adf","sid":"aaf7355c-26cd-4c58-9237-acd89d0cb59a"},"attrParams":{"summary":null,"highLight":["Support IT hardware/software"," Deploy desktops/laptops"," Troubleshoot technical issues"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Juárez,Chihuahua","unit":null}]},"addDate":1765215565313,"categoryName":"Help Desk & IT Support","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1278,1446","location":"Blvd. Teófilo Borunda 6735, Ramón Rivera Lara, 32605 Juárez, Chih., Mexico","infoId":"6456442698765012","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Production Superintendent (2nd Shift)","content":"Eaton’s ES AMER ARS division is currently seeking a Production Superintendent (2nd Shift).\n\n**What you’ll do:**\n-------------------\n\n\n**Job Summary**\n\n* Lead and coordinate the production teams from Feeders area to Final Assembly area of Bravos Plant. Interface closely with all manufacturing support functions, including Manufacturing Engineering, Testing Engineering, Automation Engineering, Maintenance, Tool Room, Production Planning, Materials Management, Quality Engineering, Supply Chain, MESH, etc. and coordinates manufacturing activities to ensure Safety, Quality Specs, Delivery, Inventory and cost.\n* Promote and lead the mindset change from project environment to production environment across the Bravos Plant.\n* Supervises and coordinates activities of supervisors and collaborators to comply the goals of the Hi5 metrics: TRCR, CONC, OTD, DOH and Flex Productivity.\n* Must understand and act within the Eaton Leadership model.\n\n\n\\#LI\\-DS2\n\n**Job Responsibilities**\n------------------------\n\n* Assume responsibility for all production activities across multiple production areas (Feeders/final Assembly) and accept accountability for delivering the Key Performance Goals/Targets established.\n* Serve as an integral member of the extended Staff Team and contribute to the development of the Site’s Strategies and annual goals and objectives.\n* Monitor and control the KPI's of the production areas (FPY, Production Plan adherence, hourly rate, Efficiency, downtime) and act as needed.\n* Team of her/his peers on the Eaton Bravos Site Team, aligning on strategies, tactics, and actions needed to achieve the Hi5 metrics goals.\n* Understand and adhere to Eaton EBS and all EQMS and MESH company policies, procedures, etc.\n* Help improve performance through Lean initiatives participating on RIE, SUR workshop, Yellow/Green Belts projects.\n* Guide and support the supervisor’s team on personnel administration topics and/or technical knowledge.\n* Develop and maintain plans and strategies and to improve efficiency and productivity.\n* Define the goals and objectives for his/her direct reports with supporting Key Performance Indicators (TRCR, CONC, OTD, DOH, and Flex Productivity)\n* Promote talent by developing individual growth and development plans and organizational succession plans.\n* Model an open and inclusive communication style at the daily production Tier meetings, weekly output meetings, weekly planning meetings, and in the monthly SIOP meeting.\n* Ensure one/one time with his/her direct reports, twice per month, to monitor performance and check in on progress to Individual Development Plans\n* Participate actively during site visits and audits (MESH, OPA, ISO9001;2015, etc).\n* Perform other duties, as needed and as directed.\n**Qualifications:**\n-------------------\n\n\n**Education level**\n\n* Bachelor’s degree in Industrial, Electrical, Mechanical or any management related subject\n\n**Years and area of experience**\n\n\n* 3 \\- 5 years supervisory experience in a manufacturing environment.\n\n**Technical knowledge**\n\n\n* Bilingual Spanish and English\n* Basic knowledge Technical subjects.\n* Basic Knowledge and experience with automation and stamping processes.\n* Basic Knowledge of precise measure equipment.\n* Computer knowledge.\n* Office knowledge (Excel, Power Point, Word).\n* Knowledge in ERP sistems.\n* Basic Knowledge on I 4\\.0 Technologies.\n**Skills:**\n-----------\n\n\n**Soft Skills**\n\n\n* Continuous improvement: must have knowledge of production techniques and tools, such as Lean Manufacturing or Six Sigma.\n* Effective communication: must be a good communicator, both verbally and in writing, and must be able to convey ideas and objectives clearly and concisely.\n* Leadership skills: must have the leadership ability to motivate and guide her/his team to achieve production goals.\n* Delegation skills: must have the ability to train and delegate responsibilities and tasks to appropriate team members to optimize efficiency and productivity.\n* Problem solving: must be able to identify and solve problems effectively and efficiently to maintain production flow.\n* Time management: a production superintendent must be an expert in time management to ensure production planning are completed on time and within budget.\n* Empathy and interpersonal skills: must have interpersonal skills and empathy to connect with the team and understand their needs and concerns.\n* Adaptability and flexibility: must be able to adapt to change and be flexible in project management and teamwork.\n\n\n• Creativity and innovation: Must be creative and innovative to develop new ideas and methods to improve production and efficiency.• Good manufacturing practices. \n\n* Emotional Intelligence\n\nWe are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764409585000","seoName":"production-superintendent-2nd-shift","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-riva-palacio/cate-help-desk-it-support/production-superintendent-2nd-shift-6456442698765012/","localIds":"6","cateId":null,"tid":null,"logParams":{"tid":"3832e527-db9b-4d1c-8ed6-9215020764a5","sid":"aaf7355c-26cd-4c58-9237-acd89d0cb59a"},"attrParams":{"summary":null,"highLight":["Lead production teams 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IV","content":"Performs basic activities in the design and maintenance of equipment for generating, distributing, and utilizing electrical energy.\n\n\n**Job Requirements**\n* Assisting in electrical wiring, fixture, equipment installation, and assembly, using specific technologies, tools, and equipment.\n* Supporting in design and maintenance of equipment for the purpose of power generation, distribution, and control.\n* Providing technical support for work involving motors, generators, transformers, switchboards etc.\n* Analyzing and solving component defects and malfunctions in electrical systems.\n**What your background should look like**\n\nExperience in a similar position for more than 3 years\n\n\n\nRelevant technical degree\n\n\n\nExtensive knowledge in electricity\n\n\n\nExtensive knowledge in refrigeration systems\n\n\n\nExtensive knowledge in chillers and cooling towers\n\n\n\nExtensive knowledge in compressed air systems\n\n\n\nElectrical installations, motors, lighting systems\n\n\n\nBuilding maintenance\n\n **Competencies**\nValues: Integrity, Accountability, Inclusion, Innovation, Teamwork\n**Job Locations:**\n\n\nJUAREZ CHIHUAHUA, Chihuahua 32599 \n\nMexico\n\n \n\n**Travel Required:** None\n**Requisition ID:** 139302\n**Workplace Type:** Onsite\n**External Careers Page:** Manufacturing","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764315749000","seoName":"electrician-iv","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-riva-palacio/cate-help-desk-it-support/electrician-iv-6455241599744112/","localIds":"6","cateId":null,"tid":null,"logParams":{"tid":"399e9266-4965-4ba7-ab84-a15816a7e574","sid":"aaf7355c-26cd-4c58-9237-acd89d0cb59a"},"attrParams":{"summary":null,"highLight":["Expertise in electrical systems","Extensive knowledge of 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Scheduler\n\nA leading global company in the manufacturing of **motors and automotive components** with operations in Ciudad Juárez is seeking an experienced professional to join its Production Control and Logistics team.\n\nIf you have **solid experience (4\\+ years) in Master Scheduling** and demonstrate exceptional **Customer Service** and communication skills in English, we want to hear from you!\n\n**Role Summary**\n\nYou will be the **focal point** responsible for developing and maintaining the **Master Production Schedule (MPS)** to satisfy customer demand while carrying optimum inventory levels. This role combines in\\-depth planning analysis with the proactive management of customer expectations and the supply chain.\n\n**Key Responsibilities**\n\n* **Strategic Planning:** Create the 3\\-month rolling Master Production Plan, integrating sales forecasts, historical data, and manufacturing capacity.\n* **Delivery Commitments:** Make committed delivery dates for *Make To Order* products by checking material availability and production capacity.\n* **Inventory Management:** Develop and maintain finished goods inventory targets to achieve high service levels and meet corporate inventory turns objectives.\n* **Coordination \\& Performance:** Coordinate weekly with plant schedulers and monitor production performance against the MPS, identifying and resolving gaps.\n* **S\\&OP Support:** Actively participate in the Sales and Operations Planning (S\\&OP) process to align supply strategy with demand.\n\n**Candidate Requirements**\n\n* **Experience:** Minimum **4 years** in a similar 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the subdivision's electronic systems.\n* Diagnosis and repair of malfunctions in access control and CCTV equipment.\n* Configuration of controllers, cards, networks, and associated software.\n* Preparation of reports, evidence, and case follow-ups.\n\n**Requirements**\n\n* Technical degree in Electronics, Electromechanics, Automation, or related field.\n* 1–3 years of experience in access control, electronic security, or automation.\n* Knowledge of basic electronics, wiring, networks, and equipment installation.\n* Ability to use multimeter, hand tools, and read diagrams.\n* Valid driver's license.\n\n**Competencies We Seek**\n\n* Service-oriented attitude and professional demeanor.\n* Problem-solving skills and fieldwork capability.\n* Organization, responsibility, and punctuality.\n* Effective communication and teamwork.\n\n**We Offer**\n\n* Competitive salary.\n* Statutory benefits.\n* Ongoing training.\n* Work tools and field support.\n* Career growth within the 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Tickets resolution following IT Operation Model.\n \n \n\n**SECTION II:** EXPERIENCE AND EDUCATION\n \n* Computer Science education technical or bachelor’s degree\n* 3 years of experience configuring, building or troubleshooting computers, printers, scanners\n* English (Speaking 50%, Writing 70%, Reading 90%)\n\n\n**SECTION III:** KNOWLEDGE, SKILLS AND CERTIFICATIONS\n \n* Customer\\-oriented approach with a commitment to maintaining a high level of customer satisfaction and service excellence.\n* Excellent written and verbal communication skills with a focus on clear, professional, and empathetic interaction with users and colleagues.\n* Strong time\\-management, organizational skills, and attention to detail, with the ability to effectively prioritize tasks and work under pressure to meet deadlines.\n* Strong problem\\-solving and analytical skills to diagnose and resolve complex technical issues efficiently.\n* Availability to work on the day shift, evening shift, and night shift\n* Good teammate (attend meetings, collaborate, maintain good relationships with colleagues)\n* Punctuality\n\n\n**SECTION IV:** MAIN TASKS AND RESPONSIBILITIES\n \n* Regular end user support (Professionals)\n\n\no Provide primary technical support to end\\-users via multiple communication channels (phone, email, chat).\n \no Accurately document all support interactions, incidents, and resolutions in the ticketing system to ensure clear historical tracking and knowledge transfer.\n \no End user equipment supports and troubleshooting (DELL \\[laptop, desktop, workstation], Ricoh \\[regular printers and MP], etc)\n \no Computer installation and setup (PXE boot)\n \no Standard BRP applications deployment (Through SCCM)\n \no Microsoft Office Suite \\& Google Workspace Office Suite\n \no Google Meets hardware support\n \no Wireless connectivity\n \no Mobile devices configuration and support (Samsung \\& Apple)\n \n* Manufacturing Environment (commonly called Shop\\-Floor)\n\n\no Zebra printers (preventive and corrective maintenance along with LAN configuration \\[Wi\\-Fi]).\n \no Zebra scanners (preventive maintenance and configuration)\n \no Software configuration (Mobisys)\n \no Basic troubleshooting with infrastructure servers, network, and telecom asset equipment\n \no Shop floor support and equipment installation\n \no Shop floor apps installation (part of the configuration tool)\n \no Tablets installation, configuration and support\n \no Weekly tapes backup and restore (when needed)\n \no Schedule preventive maintenance of manufacture devices\n \no Always ensure to prioritize the necessary interventions on production operations to reduce, or even proactively eliminate, downtime and loss of vehicles.\n \no Proactively analyze incident data to identify and address root causes of recurring technical issues to improve overall service stability.\n \no Receipt/validate and maintain all assets appropriately within the AM database to constantly reflect the condition of the equipment under its immediate responsibility\n \n* Collaborate with other IT functional towers to speed up incident or service delivery according to ticket priority in compliance with SLA, ensuring timely and appropriate escalation of complex issues.\n* Periodically report progress and communicate or escalate any problem or risk requiring the immediate attention of the immediate supervisor. Report open tasks between shifts for IT Services continuity.\n* Initiate, maintain and develop all work instructions essential to the good maintenance of the services offered.\n* Participate in compliance with the QMS (Quality Management System) determined for their role in relation to the standard ISO 9001: 2015\\.\n* Comply with safety rules according to the function.\n* Comply on time with planned training related to Quality and Training.\n* Identify and report any quality and compliance issues and support corrective actions.\n\n\nACKNOWLEDGING THE POWER OF DIVERSITY\n \nBRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs, and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!\n \nFor this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.\n \nWELCOME TO BRP\n \nWe’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt, and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. 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A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. 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