**Technical Support Lead (Team Lead)** **Location:** Ciudad Juárez, Colonia Río Bravo, 32550, Chihuahua **Modality:** On-site **Salary:** $35,000 MXN gross per month **Job Description** We are seeking a **Technical Support Lead (Team Lead)** to lead the on-site support team. This role will be responsible for coordinating the daily operations of the department, ensuring timely response to hardware, software, and infrastructure incidents, as well as compliance with customer-defined service levels. **Responsibilities** * Lead and coordinate the technical support team, assigning tasks and objectives. * Manage user incidents and requests within the client's defined **SLAs**. * Plan and execute preventive equipment maintenance (cleaning, driver updates, hardware and software checks). * Manage IT equipment inventory: entries, exits, changes, returns, and disposals. * Coordinate activities with external vendors, maintenance providers, and warranty services. * Document activities, solutions, and incidents in established tools. * Implement and supervise best IT practices according to security policies and contingency plans. * Collaborate with business units, communications, development, and emerging technologies teams based on client or corporate requirements. **Requirements** * Bachelor’s degree in **Computer Science, Communications, Networking, or related field** (graduated preferred). * Minimum of **3 years of experience in ICT support** and at least **1 year leading teams**. * Knowledge of **Windows 10 or higher**, **Microsoft Office**, **Active Directory**, and PC/laptop maintenance. * Experience with **CRM systems** (SAP, NetSuite, or others). * Desired: knowledge of **Linux, VPNs, virtual machines (VirtualBox, VMware, Hyper\-V, KVM)**, Cisco routers and switches, structured cabling. * Preferred: certifications or courses in **ITIL** and **CCNA (Switching, Routing, Wireless)**. * English proficiency **B2\+ level**: reading 85%, writing 80%, speaking 80%. * Availability for on-site work, critical incident resolution, and domestic travel as required by the client. **We Offer** * Opportunity to join a professional team in a challenging and collaborative environment. * Opportunities for **professional growth and development** through corporate IT projects. * **Competitive salary and statutory benefits.** **If you meet the requirements and are interested in leading a high-performance technical support team, apply now and become part of our team.** Job type: Full-time Salary: $35,000\.00 per month Work location: On-site employment