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Talento Mexicano
Customer Experience Supervisor
This position is responsible for leading and developing our customer experience team, ensuring the delivery of exceptional service across all customer touchpoints and after-sales support. The role is essential in fostering customer satisfaction, loyalty, and operational excellence. It is responsible for retaining skilled and trained personnel within the team, ensuring that all efforts to meet customer needs strictly adhere to the Code of Ethics, Safety Standards, Lubrizol’s values, and a firm commitment to a diverse and inclusive work environment. MAIN FUNCTIONS AND RESPONSIBILITIES OF THE POSITION Lead and develop a team of customer experience representatives by establishing clear goals and expectations. Drive continuous process and capability improvements in collaboration with the Center of Excellence (COE); identify and implement enhancements aligned with process maturity objectives. Oversee daily operations to ensure timely and effective resolution of customer inquiries, complaints, and escalations. Collaborate with cross-functional teams to achieve high levels of customer satisfaction, ensuring compliance with internal and global guidelines. Coordinate, monitor, and track all customer orders, deliveries, and invoices to maintain established customer service standards. Support special projects and initiatives designed to enhance the customer experience. Provide guidance to team members to meet business objectives, including coaching, training, and development opportunities to strengthen team capabilities and engagement. Ensure adherence to the Month-End Closing Policy and maintain effective internal controls to guarantee the accuracy of order management transactions. Support the Sales & Operations Planning (SOP) and Sales & Operations Execution (SOE) processes by preparing and presenting requested Customer Experience KPIs, escalation topics, and key data to facilitate informed actions and decisions. Ensure compliance with service standards, the code of ethics, policies, and procedures through regular audits and coaching.
Mexico City
Negotiable Salary
Indeed
Bilingual Administrative Assistant
**Job Description:** We are seeking a highly organized and detail\-oriented Administrative Assistant to join our dynamic Engineering team. The successful candidate will be responsible for assisting in coordinating various aspects of product development, ensuring that projects are completed on time and meet quality standards **Key Responsibilities:** * Assist in coordinating product development projects from concept to completion. * Communicate with overseas and domestic vendors to gather product\-related information. * Input and maintain accurate project status and product data in the project management system. * Support cross\-functional teams including marketing, compliance, production, logistics, IT, and customer service. * Track project timelines and ensure deadlines are met. * Prepare and maintain project documentation and reports. * Provide regular project status updates to stakeholders. * Perform other administrative duties as assigned. **Qualifications:** * Bachelor's degree in business, Marketing, or a related field is preferred. * 1\+ year of experience in a similar role * Proficiency in Microsoft Office * Fluent English in speaking and writing. * Ability to work independently and as part of a team. Job Type: Full\-time Pay: $1\.00 \- $2\.00 per month Application Question(s): * What is your level of English? Written and speaking * What is your level of MS Office? Specially Excel and PPT * What are your salary expectations? Education: * Bachelor's (Preferred) Experience: * administrative duties: 2 years (Preferred) Work Location: In person
Borreguero 3810, Juáre, 32630 Juárez, Chih., Mexico
MXN 1-2/hour
Indeed
Material Expeditor
With over 100 years of innovation, expertise, and leadership in the industry, our cutting-edge products and technologies are used by the most successful manufacturers in the automotive industry, including General Motors, Ford Motor Company, and Stellantis. This is your opportunity to join STRATTEC as a **Material Expeditor** **Objective**: Maintain appropriate inventory levels to meet weekly production schedules, thereby ensuring satisfaction of both external and internal customers, while minimizing transportation and inventory handling costs, and preventing obsolescence costs. **Key Responsibilities**: * Confirm supplier ASNs. * Generate air shipment forms for approval. * Perform the following activities in coordination with the Production Control Supervisor: Participate in decisions regarding rejected or defective materials to expedite their replacement; communicate material arrivals to all stakeholders to achieve: fastest possible importation into Juárez; scheduling and expediting of required material inspections. * Participate in and promote idea generation to foster a corporate culture of continuous improvement across production, administrative, and support processes. * Plan purchase orders for bought-out components. * Plan Outside Processing and manually managed Commodities. * Publish and communicate material shortages occurring in production, as well as those anticipated over the next two weeks. * Track delayed shipments in the box score. * Track and generate the Hot List for purchased and/or manufactured parts. * Set up suppliers in the Vendor Schedule. * Maintain constant communication with suppliers. **Requirements and Knowledge**: * Engineering degree or Bachelor’s degree (any field) or students in final semesters * Advanced English — mandatory * 1 year of experience in materials * Productive Administration, Planning and Control * AS400 system (preferred) * Inventory control * Excel This position is based at Plant 1, located in the Aztecas Industrial Park; the plant’s primary activity is the production of automotive components. No member of Strattec Mexican Operations may request any fee or compensation from you for reviewing your resume, receiving your application, offering employment, or for any other reason related to the hiring process. Our selection processes guarantee equal opportunity, fairness, and inclusion, and explicitly reject child labor. By submitting your application and/or resume, you consent to the processing of your personal data solely for purposes related to the hiring process of Strattec Mexican Operations. Please review the terms of our Privacy Notice. Employment Type: Full-time, Indefinite-term Salary: Starting at $1.00 per month Application Question(s): * How many years of experience do you have in materials within the automotive industry? * Your expected monthly salary Experience: * Material expediting: 1 year (Preferred) Language: * English (Mandatory) Work Location: On-site
Parque Industrial de los Aztecas 621, Aztecas, 32679 Juárez, Chih., Mexico
MXN 1/hour
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