Description
Job Summary:
We are seeking a Field Technical Support professional to diagnose failures, replace parts, and address customer reports on-site, ensuring timely resolution of incidents.
Key Highlights:
1. Opportunity for continuous training as a Field Engineer.
2. Field role involving on-site support at remote locations.
3. Responsible for the timely resolution of technical incidents.
**Compusof México**
We are looking for your talent as Field Technical Support in **Aguascalientes.**
**Requirements:**
* Technical degree in Computer Science, Systems, or equivalent in a related field.
* Experience as a Field Engineer or Technician in telecommunications, systems, technical support, or related areas (minimum 6 months of experience).
**Knowledge:**
* Maintenance and repair of computer equipment.
* Laser printers.
* Telephony and networking (basic level).
* Structured cabling (desirable).
* Configuration of Routers, Switches, and Network Switches.
**Responsibilities:**
* Diagnose failures reported by customers.
* Replace parts, track incidents, provide on-site support, and close reports.
* 100% FIELD WORK.
**Job Responsibilities:**
Timely resolution of incidents and/or technical failure requests reported by users, within the timeframes agreed upon with the client.
**We Offer:**
* Training as a Field Engineer.
* Continuous training.
* Statutory benefits.
* Per diems.
* Per diem card.
**Work Arrangement:**
100% On-site field work.
Support at remote locations outside the employee's city of residence.