ABL - Field Services N1

Description

Job Summary: Provides on-site technical support to end users, addressing incidents and requests related to computing equipment and basic connectivity. Key Highlights: 1. On-site technical support for high-volume industrial operations. 2. Continuous learning and opportunities for professional growth. 3. A collaborative work environment grounded in strong values. **Recruiter:** Alexa López **Location:** Celaya or Guanajuato **Industry:** MALS **Work Mode:** On-site (various shifts are available) **Field Services / On-site Technical Support** Are you interested in working in the **automotive sector**, within some of the most important plants located in **Puebla and Celaya?** This position is for joining a support team servicing a high-volume industrial operation with robust processes, continuous learning, and professional growth opportunities. **What will you do daily?** * Provide on-site technical support to end users. * Address incidents and requests related to computing equipment, peripherals, office productivity software, and basic connectivity. * Perform installation, replacement, configuration, and basic validation of equipment. * Log, track, and close tickets using service desk tools. * Escalate or route incidents to specialized teams when necessary. * Support day-to-day operational activities within the plant (e.g., equipment relocation, validations, data collection). **Required Knowledge and Experience:** **Prior experience in Field Services, on-site technical support, or on-site help desk (6 months to 1 year).** **Basic knowledge of:** * Windows * Microsoft Office * Hardware and peripherals * Ticketing tools (ServiceNow, ManageEngine, MicroFocus, or similar – desirable but not mandatory). * Intermediate conversational English (basic reading and communication). **Skills:** * Customer orientation and effective communication * Analytical ability and capacity to manage multiple requests * Ability to work under pressure **Your Career at Capgemini:** * Working in a team-oriented environment, our consultants focus on analyzing, designing, and developing technology-based solutions for Capgemini’s clients. * You will collaborate with functional, technical, and business specialists to help develop the implementation and integration of innovative solutions and systems—including methodologies, techniques, and tools. * You will contribute responsibly and promptly to customer satisfaction by delivering services and products that generate added value. * Capgemini offers competitive compensation and benefits exceeding statutory requirements. * Our global headquarters are in Paris, France, and we operate in over 50 countries. We have more than 340,000 professionals in Mexico, located in Mexico City, Aguascalientes, and Monterrey. * Capgemini has developed proprietary global methodologies: Collaborative Business Experience and Rightshore. **You’ll love working at Capgemini because:** * We offer a unique recruitment and onboarding experience, helping you build the foundation of your professional career and skills. * We provide a collaborative work environment based on our seven core values: Honesty, Boldness, Trust, Freedom, Team Spirit, Humility, and Fun. * We foster an environment that enables you to plan and develop your career. *“At Capgemini Mexico, our goal is to attract top talent and cultivate a diverse and inclusive workplace; therefore, we do not discriminate based on race, gender, sexual orientation, gender identity or expression, or any other personal characteristic. All applications are welcome and will be evaluated solely on candidate merit relative to the job requirements and/or experience. For verification purposes, we will securely use your data—including, but not limited to, video images or screenshots—during selection, hiring, and/or onboarding processes. For your security, please review our Privacy Notice at: https://www.capgemini.com/mx\-es/aviso\-de\-privacidad\-para\-candidatos\-a\-ocupar\-una\-vacante/