COMMERCIAL MANAGER

Description

Job Summary: Ensure maintenance of a positive relationship with the commercial customer portfolio to achieve customer satisfaction and sales growth. Key Highlights: 1. Continuous training to ensure excellent service 2. Establish work plans jointly with the Store Manager 3. Ensure implementation of operational policies and procedures **Job Description** Ensure maintenance of a positive business relationship with the commercial customer portfolio to achieve customer satisfaction and drive sales growth in the Commercial Market. **Responsibilities** * Provide continuous training to commercial department staff to ensure excellent service. * Ensure understanding of commercial operational processes. * Review and monitor daily established KPIs to ensure achievement of objectives through Commercial Sales indicators (profitability). * Reduce vehicle unit accidents and improve customer satisfaction. * Close sales to Commercial Division customers through Commercial BDD. * Create and track purchase orders, administratively close sales, prepare quotations and promotions, and conduct prospecting calls for customer development. * Establish work plans jointly with the Store Manager to coordinate execution according to commercial business plans and available resources. Ensure correct implementation of commercial operational policies and procedures (returns, cash registers, price changes, effective credit management) to increase sales and deliver excellent customer satisfaction. * **Requirements** * Technical degree or equivalent * Field of study: Automotive Mechanical Technician, Administrative Mechanic, or related disciplines * 1–3 years of experience in auto parts or accessories, as Service Supervisor at an automotive dealership, Commercial Advisor at a dealership, Counter Specialist at a dealership, or Commercial Advisor at chain repair shops * Skills in automotive parts and computer operation * Availability to work Monday through Saturday. AutoZone de México is the leading retailer and distributor of automotive parts and accessories in the Americas. In Mexico, there are more than 800 stores; two distribution centers; one Store Support Center, the Centro de Apoyo a Tiendas (CAT), located in Monterrey, México; one Business and Technology Store Support Center (BTSSC) located in Chihuahua; and more than 16,000 AutoZoners nationwide. Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future. AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.