**We are hiring! Customer Care Manager** We are looking for a **Customer Care Manager** to lead the comprehensive customer service and experience strategy across all business units of the group, ensuring consistent service standards, customer satisfaction, retention, and corporate reputation. **Key Responsibilities** * Design and implement the group’s global Customer Care strategy. * Define SLAs, service standards, and Customer Journey per business unit. * Promote a **Customer-Centric Culture** across the organization. * Oversee customer service technology tools (CRM, chatbots, AI, call centers). * Centralize and analyze customer service data to identify improvement opportunities. * Manage critical cases and reputational risks. * Train and support service leaders from each company within the group. * Implement continuous improvement programs and service channel audits. **Required Profile** * Bachelor’s degree in Business Administration, Marketing, Business, Engineering, or related field. * Experience in Customer Experience and Customer Service. * Experience in strategic leadership. **Skills and Competencies** * Assertive communication and high-level negotiation. * Influential leadership. * Results-oriented mindset. * Analytical and strategic thinking. **We Offer** * Competitive salary. **Are you interested?** Send your CV to: **mariana.martinez@apsirop.com** Job Type: Full-time Salary: Starting at $20,000.00 per month Education: * Completed Bachelor’s degree (Desirable) Experience: * Office: 1 year (Desirable) Language: * English (Desirable) Work Location: On-site employment