Universal Executive Training

Description

Job Summary: Advise customers to identify their service needs at AT&T stores, optimizing their experience while adhering to established processes and policies. Key Highlights: 1. Establish a friendly and service-oriented relationship with customers. 2. Ensure service level and provide alternative solutions. 3. Implement quality standards and ensure a positive service experience. **Header \- External** ------------------------- VP: VPGM Region South Pacific Entity: Puebla Location Type: Atlixco Puebla Soriana Store **Position Objective** --------------------------- Advise customers to identify their service needs at AT\&T stores, optimizing their experience while adhering to established processes and policies. **Main Responsibilities** --------------------------------- Establish a cordial and service-oriented relationship with customers to ensure service level, thereby providing alternatives for problem resolution. Implement quality standards set by Management and ensure the best possible service and sales experience. Accurately and completely record customer visits in the company's systems to enhance satisfaction. Perform specialized activities within goal-oriented processes. **Education (Minimum and Preferred)** -------------------------------- * Minimum Education: Technical Degree / Completed High School Preferred Education: Incomplete degree in Communication Sciences, Administration or related field; Bachelor’s degree in Administration or related field. * *If selected as a candidate but not meeting the required education level, you must sign a commitment letter to begin and/or complete the required level and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Preferred)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Preferred Experience: 2 years in customer service within the telecommunications industry **Required Licenses/Certifications** ---------------------------------------- **Languages (Speak, Write, Read)** --------------------------------- **Required Computer Software Proficiency** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunities without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Additionally, we foster equity of conditions by implementing reasonable accommodations within the workplace.