**CALL CENTER OPENING! WE’RE LOOKING FOR YOU!** **AT&T CALL CENTER SUPERVISOR** Requirements: * Bachelor’s degree * Proficiency in Microsoft Office Suite * Personnel management experience * Strong verbal communication skills, ability to work in a team, commitment, and frustration tolerance. * Minimum of 1 year of verifiable supervisory experience in sales within a CALL CENTER (mandatory) Key Responsibilities: * **Monitoring and follow-up:** Listen to and evaluate advisors’ calls to ensure compliance with quality standards, persuasive techniques, and sales protocols, identifying areas for improvement. * **Feedback and coaching:** Conduct individual and group feedback sessions focused on skill development, handling objections, and sales techniques. * **Data and metrics analysis:** Assess key performance indicators (KPIs) such as conversion rate, productivity, average handling time, and goal attainment, developing strategies to optimize outcomes. * **Supervision and training:** Lead and motivate the advisor team to meet performance targets. Provide ongoing training on products, sales strategies, and call center tools. * **Preparation and submission of operational reports:** Present team results and work plans. We Offer: * Weekly base salary * Productivity bonuses * Statutory benefits * Career growth opportunities * Training Schedule: * Full-time Work Location: Puebla We are seeking enthusiastic and ambitious individuals eager to develop professionally and grow within our organization. We value talent and initiative, and provide opportunities for career advancement. If you’re ready to take on new challenges and contribute to a dynamic team, we want to meet you. Resumes that do not meet the stated requirements will not be considered.