Technical Support Engineer - Customer Service

Description

Job Summary: We are seeking a customer service–oriented professional passionate about enhancing professional competencies and delivering first-level technical support, resolving platform usage incidents and inquiries. Key Highlights: 1. Customer service and first-level technical support 2. Analysis and resolution of platform incidents 3. Creation of assistance materials and improvements, documenting bugs We are a leading software development company. We seek a customer service–oriented professional to help enhance the professional competencies of our community and deliver first-level technical support to customers, acting as the first point of contact for receiving, analyzing, and resolving incidents or inquiries related to platform usage. Main Responsibilities: Customer service. Problem analysis. Assistance with specific questions. Creation of assistance materials and improvements. Documenting bugs or improvements. Testing mobile apps or platforms. Assisting in understanding and analyzing reported issues. Providing and managing information related to various platforms. Verifying issues on platforms or existing improvements. Verifying correct functionality of apps or platforms. Skills and Knowledge: Communication skills. Analytical and critical thinking. Data analysis capability. Active listening and customer empathy. Proactivity. Problem-solving. Organization. Responsibility. Attention to detail. . -Requirements- Minimum Education: Upper Secondary Education – Technological High School Diploma 1 year of experience. Knowledge: Analysis, Hardware, Platforms, Reception, Technical Support, Resolution, Customer Service, Inquiry. Keywords: engineers, ingeniera, ing, engineer, apoyo, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist, care