Technical Support - MacStore Store

Description

Job Summary: MacStore is seeking a Technical Support professional to join its team, delivering personalized assistance and issue resolution to Apple users, promoting additional services, and meeting performance metrics. Key Highlights: 1. Provide Level 1 and Level 2 technical support to Apple users 2. Deliver personalized assistance and issue resolution 3. Promote and sell additional services Join the MacStore family! MacStore, Latin America's leader in Apple product and service distribution (Apple Premium Reseller – APR), invites you to become part of its outstanding team. Our store is looking for: Technical Support · WE OFFER: Base monthly salary: $13,230.00 gross Commissions of 9% to 20% on the total value of services performed Performance indicator bonus Life support allowance: $2,500 Statutory and above-statutory benefits from day one: 100% IMSS contribution Direct employment with the company 17-day year-end bonus, increasing with seniority 12 vacation days plus vacation premium Profit-sharing of up to three months' salary Life insurance and funeral expense assistance Uniforms Enhanced benefits upon permanent hiring: Apple Certified Macintosh Technician certification Grocery vouchers Punctuality bonus: $1,200 Savings fund Discounts with prestigious brands Christmas bonus Requirements Completed high school or technical degree Minimum 1 year of experience in computer and telecommunications equipment repair Strong interest in customer service and support Residence near the work location Responsibilities Provide Level 1 and Level 2 technical support to Apple users Deliver personalized assistance and issue resolution Timely follow-up on performed services Promote and sell additional services Meet established performance metrics and indicators Schedule Rotating schedule Monday through Sunday 11:00 a.m. to 8:00 p.m. 12:00 p.m. to 9:00 p.m. One weekday day off. -Requirements- Minimum education: Upper secondary education – General High School 1 year of experience Age: between 18 and 35 years Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist, boutique, store, store, establishment, bazaar, bazaar