Summary: This role leads the Program Management function at a site, developing a team to drive customer satisfaction and contract delivery, while establishing standard work and best practices. Highlights: 1. Lead and develop a team of Program Managers 2. Drive customer satisfaction and contract delivery 3. Establish standard work and best practices **Purpose Statement:** Leads the Program Management function at a site. Hires, deploys and develops a team of Program Managers / supporting teams, ensuring effective collaboration with Operations and other site functions in driving customer satisfaction and the delivery of customer contracts. Establishes standard work and implements Plexus' best practices at the site. **Key Job Accountabilities:** * Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential. * Ensures that customer contracts and parameters are understood by PMs and CFTs and that PMs have the knowledge and skills to ensure adherence and delivery to contractual commitments. Partners and influences key stakeholders to recommended contract changes and improvements. * Maintains close working relationships with the Plexus Market Sectors and customers in order to ensure customer service excellence. Establishes standard work for the PM team in respect to CFT Leadership, customer engagement, and delivery planning and execution. * Leads and sponsors site customer satisfaction activities and metrics. Supports PMs and CM/CDs with best practice adoption and leads site level cross\-functional customer satisfaction improvement initiatives. * In collaboration with Operations and Program Leadership, ensures effective planning and management of transfers and transitions – new customers (in), disengagements (out), NPI’s and transfers from/ to other Plexus sites. * (If regionally applicable) Understands and drives the customer P\&L for all site programs (sales, margins, mark\- ups, labor, inventory, PPV, etc.) and coaches and supports PMs to deliver to expectations and drive actions that improve financial results. Responsible for forecast projections for the PM department (PM resources). **Education/Experience Qualifications:** * Education/Experience Qualifications: * A minimum of a Bachelor’s degree is required; a Master’s degree is preferred. * Five (5\) years of related experience is required; Seven (7\) years of related experience is preferred. * Knowledge of electronic manufacturing is required. * An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered. **Other Qualifications:** * N/A **Physical Requirements:** * N/A **Travel Requirements:** * N/A *This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.*