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Summary: MedTrainer is seeking an entry-level Implementation Specialist to deliver exceptional onboarding and software training experiences to new clients, ensuring their long-term success with the platform. Highlights: 1. Lead client onboarding and deliver engaging virtual software training sessions. 2. Manage implementation projects, track milestones, and resolve blockers. 3. Serve as the client's primary contact, building trust and ensuring progress. **Company Description** MedTrainer is the only all\-in\-one compliance platform purpose\-built for healthcare organizations, by healthcare professionals. For over 13 years, we have helped healthcare teams remain audit\-ready and confident in their regulatory compliance through continuous innovation and deep industry expertise. Our cloud\-based platform unifies learning management, credentialing, and compliance into a single intelligent system designed to simplify complex healthcare operations. Powered by automation and AI\-driven workflows, MedTrainer enables organizations to onboard faster, streamline processes, and scale efficiently while maintaining the highest standards of compliance and workforce readiness. **Job Description** We’re looking for an Implementation Specialist to deliver exceptional onboarding and software training experiences to new MedTrainer clients. This is an entry\-level, client\-facing role ideal for educators, corporate trainers, or early\-career professionals who enjoy teaching, technology, and working directly with customers. You’ll guide clients through their first experience with our platform — ensuring they feel confident, supported, and set up for long\-term success. What You’ll Do **Lead Client Onboarding \& Training** * Deliver engaging virtual software training sessions tailored to different user roles * Adapt your delivery style based on audience needs (clinical staff, administrators, leadership) * Build and maintain training resources and quick\-reference guides **Manage Implementation Projects** * Own onboarding timelines from kickoff to go\-live * Track milestones and proactively resolve blockers * Coordinate with Sales, Product, and Client Success teams **Serve as the Client’s Primary Contact During Implementation** * Build trust and confidence from day one * Conduct regular check\-ins to ensure progress * Provide thorough transition documentation for Client Success handoff **Support Adoption \& Continuous Improvement** * Monitor early\-stage platform usage * Identify and address adoption gaps * Share client feedback internally to improve processes and product experience **Qualifications** **Experience** * 1–3 years in teaching, corporate training, instructional design, or client\-facing support * Experience managing multiple priorities or projects simultaneously * Experience delivering virtual training is a plus **Skills** * Strong communication skills — clear, patient, and engaging * Ability to explain complex concepts to non\-technical users * Highly organized with strong attention to detail * Comfortable adapting when plans change * Tech\-savvy and quick to learn new software platforms **Education** Bachelor’s degree in Education, Communications, Healthcare Administration, or a related field preferred. Equivalent experience considered. **Additional Information** **We Offer** * Major medical expenses insurance * Savings Plan (Caja de Ahorro) * English classes * Lunch, Breakfast, drinks and snacks * Discount coupons in different medical specialties * 1 Home Office Day per week * **Base Salary:** $25,000 \- $30,000 MXN **Work Location** This is a on\-site position in Querétaro, Mexico with the opportunity for some home office based upon performance If you enjoy teaching, building relationships, and helping clients feel confident with technology — this role is for you. **Please submit your resume in English to be considered.**
