Apple Technical Support / MacStore Villalta - Certification and uncapped commissions

Description

Job Summary: We are seeking an Apple Support Technician passionate about customer service and problem resolution for diagnosing, repairing, and following up on services, with a focus on promoting additional services. Key Highlights: 1. Join the leading team and earn Apple's Official Certification 2. Advance your technical career with Apple user support 3. Apple service diagnosis, repair, and follow-up Apple Support Technician | MacStore Villalta Join the leading team and earn Apple's Official Certification! Compensation Structure Base Monthly Salary: $9,900 MXN ($11,000 upon certification) Food Vouchers: $350 MXN per month. PYA Bonus (10% of salary after 3 months) Commissions (upon certification) Benefits from Day One Direct employment with 100% IMSS contributions. Thirteenth-month bonus (Aguinaldo): 17 days (increases with seniority). Profit-sharing (PTU): Up to 3 months' salary. Life insurance with funeral expense coverage. Vacation: 12 days starting from the first year. Additional Benefits Upon Permanent Hiring Apple Certified Macintosh Technician (ACMT) certification fully covered by the company. Salary and commission increases WITHOUT CAP for services and add-ons. (Upon certification) Punctuality Bonus: 10% additional to your base salary. Savings Fund to help build your assets. Exclusive discounts and partnerships with prestigious brands. Required Profile Completed high school or technical degree (mandatory). Minimum verifiable experience in computer and telecommunications maintenance. Customer focus: Passion for service and problem resolution. Schedule availability: Rotating shifts from 11:00 AM to 8:00 PM and 12:00 PM to 9:00 PM, Monday through Sunday, with one weekday day off. Key Responsibilities Apple user support. Service diagnosis, repair, and follow-up. Promotion of additional services (AppleCare, maintenance plans). Meeting quality metrics and response time requirements. Interested in advancing your technical career? Apply through this channel and we will contact you for an interview.-Requirements- Minimum education: Upper secondary education - General High School years of experience Knowledge: Maintenance Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist, approval, authorization, certification, validator, approval, authorization, certification, validator