**Main Responsibilities** * Handle and log user requests or incidents reported through the ticketing system, phone, or email. * Diagnose and resolve basic hardware, software, and connectivity issues. * Escalate incidents to higher levels (Level 2 or 3) when necessary, ensuring proper case documentation. * Install, configure, and maintain computer equipment, printers, and peripherals. * Assist in user account management (creation, deactivation, password resets). * Monitor system status and perform basic preventive tasks. * Provide end-users with guidance on the proper use of technological tools. * Keep the equipment and software inventory up to date. * Participate in the continuous improvement of technical support processes. **Education:** Technical degree or pursuing a degree in Systems Engineering, Computer Science, Networking, or related fields. **Technical Skills:** * Windows and/or macOS operating systems. * Microsoft Office 365 or Google Workspace applications. * LAN/Wi-Fi network configuration. * Ticketing tools (Jira, GLPI, ServiceNow, etc.). * Basic knowledge of Active Directory and remote desktop tools. * Hardware diagnostics and preventive maintenance. **Desirable:** * Entry-level ITIL Foundation certification or equivalent. * Familiarity with collaboration tools (Teams, Zoom, Slack). Job type: Full-time Salary: $11,000.00 - $13,000.00 per month Work location: On-site