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Experience in roadside assistance or emergencies","content":"**JOIN ALTO MÉXICO!**\n\nALTO México is a company with over 20 years of experience in the market, international presence, and a leader in asset protection. We help companies reduce losses caused by crimes such as internal and external theft, fraud, and breach of trust.\n\n**We are looking for:**\n\n**Telephone Emergency Operator 21x36 Day (8 am to 8 pm) or Night (8 pm to 8 am)**\n\nWe invite you to become part of our team, committed to excellence and safety.\n\n**WE OFFER:**\n\n* Monthly base salary of **$9,328.00 gross** with timely payment and indefinite contract directly with the company.\n* Statutory and additional benefits including Christmas bonus, 12 vacation days per year, vacation premium, social security (IMSS), and profit sharing.\n* **Life insurance**\n* Additional benefits such as **discounts and promotions** at stores and services.\n* **12x36 day and night shift schedule**\n* A professional and dynamic work environment with growth opportunities in a leading company within its sector.\n* Location just 5 minutes from Metro Refinería, Azcapotzalco.\n\n**SCHEDULE:**\n\n* **12x36 Day and Night Shift**: Work 12 hours from 8 am to 8 pm or 8 pm to 8 am, followed by 36 hours off\n\n**REQUIREMENTS:**\n\n* **Education**: Completed high school\n* Minimum 6 months of experience in emergency and incident response\n\n**MAIN RESPONSIBILITIES:**\n\n* Responding to emergency calls.\n* Preparing and sending notifications.\n* Managing store calls.\n* Coordinating confirmed incidents via phone.\n* Monitoring sequential activations.\n\nIf you're seeking professional development and want to join a high-performance team, apply now! 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The intelligent transformation partner. Solution\\-focused. Tech\\-powered. Intelligence\\-fueled. \n\n \n\nThe global technology and services leader that powers the world’s best brands, today and into the future. We’re solution\\-focused, tech\\-powered, intelligence\\-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game\\-changing careers in over 70 countries, attracting the best talent. \n\n \n\nThe Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world\\-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech\\-powered and intelligence\\-fueled experiences. We combine human\\-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. \n\n \n\nOur game\\-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year. \n\n \n\nJoin us and be part of this journey towards greater opportunities and brighter futures. \n\n \n\nConcentrix is seeking an experienced Salesforce Service Cloud Admin/Specialist with a strong background in managing large\\-scale Salesforce environments and implementing innovative solutions to enhance operational efficiency.**Salesforce Service Cloud Admin** \n\n4–6 years hands\\-on administering Salesforce Service Cloud with **1 million records and hundreds of active users**, including permission set \\& role hierarchy design, release management, and org health monitoring.\n\n ***Must Have:*** \n\nA deep understanding of the Salesforce CRM platform, including its architecture, limits, and data security models. Developers should be proficient in using declarative tools as well as custom code when necessary.\n\n**Omni Channel:** Can configure Omni\\-Channel routing, assignment rules, macros. Experience with reports, dashboards, and automations. Reporting, automations, and case responsive optimization across channels\n\n**Data Management and SOQL**: Since Salesforce is data\\-centric, developers need to be proficient in SOQL **(Salesforce Object Query Language)** to query the database efficiently. A strong understanding of data modeling, including objects, fields, and relationships, is vital for designing scalable solutions. Developers should also be familiar with data migration and management best practices. LWCs experience should match.\n\n\nExpert use of flows, formula fields, validation rules, and assignment rules to meet complex requirements without over engineering.\n\n\nExperience configuring and managing a Service Cloud Voice call center in Salesforce such as Amazon Connect, Natterbox, Vonage, Ring Central.\n\n**Documentation:** Creates concise technical documentation, change sets, architecture and data flows as well as release notes, and in\\-app guidance.\n\n\nHands on experience configuring and deploying experience cloud sites\n\n***Nice To Have***\n\n\nHands on experience configuring and deploying experience cloud sites\n\n\nAI:\n\n* Hands\\-On experience building and deploying an Agentforce agent\n* Hands\\-On experience building and deploying AI Voice\n\n**Einstein AI Tool**s: Production\\-grade experience with Salesforce products including: Service Analytics, Service Intelligence, enhanced chat bots, case classifications.\n\n**DevOps and Agile Methodologies**: Familiarity with DevOps practices like continuous integration and continuous delivery (CI/CD) and Agile methodologies is becoming increasingly important for efficient development and faster releases.\n\n**Experience with deployment tools such as Salesforce Devops Center, Copado, Gearset**\n\n**Certifications:**\n\n* Advance Administrator\n* Salesforce Certified Agentforce Specialist\n* Application Architect\n* Experience Cloud\n* Salesforce Certified Service Cloud Consultant\n* Administrator\n* Platform Developer 1\n* Platform App Builder\n\n\n\\#LI\\-Remote\n\n\nLocation:\n\n\nMEX Work\\-at\\-Home\nLanguage Requirements:\n\n\nTime Type:\n\n**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764099504000","seoName":"salesforce-service-cloud-specialist","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-raices/cate-sales-outbound/salesforce-service-cloud-specialist-6452473657741012/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"1c1bae48-cd6a-467c-b0b6-0fb78fd748a9","sid":"857da1c0-04d9-4e3c-a960-3962b5075605"},"attrParams":{"summary":null,"highLight":["Administer Salesforce Service Cloud with 1M+ records"," Configure Omni-Channel routing and automation"," Proficient in SOQL and data modeling"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"State of Mexico","unit":null}]},"addDate":1764099504510,"categoryName":"Sales - Outbound","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"1261,1266,1624","location":"Fray Buenaventura Merlin 207, Barrio de San Bernardino, 50080 Toluca de Lerdo, Méx., Mexico","infoId":"6452328162995312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Telephone Support Agent","content":"Experience SONDA\n\n\nTransform your career here!\n\n \n\nWhy join SONDA?\n\n \n\nThe answer is simple: because, just like you, we love what we do, we are passionate about innovation, and we believe that through knowledge and technology we will not only transform our customers' businesses but also the future. At SONDA, you'll experience a work environment with diverse opportunities for personal and professional growth—an excellent place to learn and contribute to improving people's quality of life through technology.\n\n \n\nWe're looking for a **Computer Equipment Support Technician** who wants to learn and transform their career.\n\n \n\nYou'll have the opportunity to:\n\n* Provide first-level customer support\n* Onsite support at the client's corporate office\n\n \n\nIdeal if you have knowledge and experience in:\n\n* Technical support\n* Corrective and preventive maintenance of computers and printers.\n\n \n\nWhat can you expect from us?\n\n \n\n* Work flexibility, promoting balance between your personal and professional life.\n* Professional development and continuous enhancement of your skills, always aligned with your interests.\n* A collaborative, diverse, and innovative environment that encourages teamwork.\n* Onsite work at Ignacio Longares 108, 50200 San Francisco Totoltepec, Méx., in front of EXPORTEC park, Monday to Saturday, 8 hours per day.\n* Salary: 8,365 gross\n\n \n\nWhat do we offer?\n\n \n\nSONDA Academy, an educational platform for continuous learning designed to maximize your professional development.\n\n\nWe are a team, and we want to support you in balancing your personal and professional life, which is why we offer the SONDA Wellness program, promoting various initiatives focused on your physical, mental, and social well-being.\n\n \n\nAnd much more!\n\n \n\n\\+ Diversity \\+ Inclusion \\= Innovation and collaboration\n\n \n\nAt SONDA, we are committed to diversity and foster an inclusive environment that ensures talents can work in a positive atmosphere that encourages professional growth with equal opportunities.\n\n \n\nBecause we know that a diverse environment is fundamental to driving innovation, we seek candidates based on their professional qualifications, regardless of race, skin color, religion, age, sex, sexual orientation, gender identity, nationality, or disability.\n\n \n\nJoin our team!","price":"MXN 8,365/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764088137000","seoName":"telephone-support-agent","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-raices/cate-sales-outbound/telephone-support-agent-6452328162995312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"86075697-c0f5-45d1-91c5-39778a5684cd","sid":"857da1c0-04d9-4e3c-a960-3962b5075605"},"attrParams":{"summary":null,"highLight":["Customer support role","Onsite work in Toluca","Opportunities for advancement"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Toluca de Lerdo,Estado de México","unit":null}]},"addDate":1764088137733,"categoryName":"Sales - Outbound","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"1261,1266,1624","location":"Av. 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Our commitment is to provide fast, reliable, and high-quality service.\n\nWe are seeking a **Radio Operators Coordinator** who wants to join a dynamic team and contribute leadership, operational control, and knowledge of the telecommunications sector.\n\n**Position Objective**\n\nSupervise and manage the radio operator team responsible for **confirming and assigning internet and telephone services** to field technicians, ensuring **efficiency, accuracy, and achievement of operational indicators**.\n\n**Responsibilities**\n\n* Coordinate daily activities of the radio operator team.\n* Validate actual customer confirmations before assigning services.\n* Manage assignment and tracking of work orders (installations, reconnections, changes, cancellations).\n* Monitor key performance indicators: effective confirmations, cancellations, response times.\n* Identify and correct **poor operational practices** (false confirmations, duplicate orders, incorrect closures).\n* Generate productivity and performance reports.\n* Train staff on customer service protocols and Megacable procedures.\n* Ensure smooth communication between operators, technicians, and overall coordination.\n\n**Requirements**\n\n* **Completed high school diploma or partial technical degree / bachelor's degree** (Administration, Telecommunications, or related field).\n* **Minimum of 2 years of mandatory experience** in coordinating radio operator teams or operational call centers.\n* Knowledge of **telecommunications service installation and maintenance processes (Megacable, Izzi, Totalplay, Telmex, etc.)**.\n* Proficiency with **management systems**.\n* Intermediate Excel skills (reporting, tracking, data management).\n* Availability to **work under pressure and goal-oriented environments**.\n\n**Skills and Competencies**\n\n* Operational leadership and team management.\n* Clear communication, firm yet empathetic attitude.\n* Analysis and monitoring of performance indicators.\n* Organization, discipline, and results focus.\n* Ability to resolve incidents and make quick decisions.\n\n**We Offer**\n\n* Base salary: **$10,000 – $12,000 MXN gross per month** (depending on experience).\n* **Bonuses for achieving operational targets.**\n* Professional growth within the operations department.\n* Continuous training.\n* Excellent working environment.\n\nEmployment type: Full-time, Indefinite duration\n\nSalary: From $12,000.00 per month\n\nBenefits:\n\n* Option for indefinite contract\n* Discounted cafeteria service\n\nExperience:\n\n* RADIO OPERATOR IN TELECOMMUNICATIONS: 2 years (Required)\n* RADIO OPERATIONS COORDINATOR: 2 years (Required)\n\nWork Location: On-site","price":"MXN 12,000/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1762929525000","seoName":"radio-operators-coordinator","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-raices/cate-sales-outbound/radio-operators-coordinator-6437497928038512/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"25e2f2f8-2d45-4e77-add5-3b63ae49b6e8","sid":"857da1c0-04d9-4e3c-a960-3962b5075605"},"attrParams":{"summary":null,"highLight":["Coordinate radio operator team","Supervise operational indicators","Bonuses for meeting goals"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Toluca de Lerdo,Estado de México","unit":null}]},"addDate":1762929525627,"categoryName":"Sales - 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Senior Customer Service Analyst | Retail Clients64842922416513120
Indeed
Senior Customer Service Analyst | Retail Clients
Be the key liaison with the country’s leading retail chains We are seeking a **Senior Customer Service Analyst** with solid experience in **retail and self-service clients**, who is eager to take on a strategic role within a mass-consumption company—directly impacting service levels, order fulfillment, and satisfaction of key clients such as **Walmart, Soriana, Oxxo, and Chedraui**. This position is **not traditional customer service or call center work**. Here, you will be responsible for processes, analysis, operational follow-up, and continuous improvement in relationships with strategic accounts. What will you do in this role? * Manage and track purchase orders through retail/self-service portals. * Serve as the primary contact point between retail customers and internal departments (logistics, planning, billing). * Ensure on-time delivery, adherence to agreed-upon dates, and service-level commitments. * Analyze service, order, and deviation KPIs to support decision-making. * Develop reports and dashboards using advanced Excel. * Identify process improvement opportunities that enhance operational efficiency and customer experience. * Support coordination and follow-up of the customer service team’s activities. What are we looking for in you? * Completed bachelor’s degree and official diploma in Industrial Engineering, Logistics, Business Administration, or related field. * **2–5 years** of experience in customer service, logistics, or supply chain, specifically with **retail/self-service clients**. * **Mandatory experience managing retail portals** (Walmart, Soriana, Oxxo, and/or Chedraui). * Proficiency in **advanced Excel** (pivot tables, dashboards; macros preferred). * Analytical, organized, and results-oriented profile. * Ability to collaborate across multiple departments and perform effectively under operational pressure. *Call center or traditional customer service experience is not considered.* What do we offer? * Competitive salary and benefits exceeding statutory requirements. * Major medical expense insurance and food vouchers. * Professional development plan within the supply chain and retail customer service function. * Dynamic, structured work environment with real-world challenges. * Direct exposure to strategic retail-chain clients. Employment type: Indefinite-term contract Salary: $30,000.00 – $35,000.00 per month Benefits: * Life insurance * Food vouchers Application questions: * Do you have experience managing portals with retail-chain clients? (Specifically Walmart, Chedraui, Soriana, Oxxo) MANDATORY REQUIREMENT — DO NOT APPLY IF YOU LACK THIS KNOWLEDGE. * Do you hold your official diploma and professional license? * What is your date of birth? * Which advanced Excel tools do you master (macros, dashboards, pivot tables)? Work location: On-site
Fray Buenaventura Merlin 207, Barrio de San Bernardino, 50080 Toluca de Lerdo, Méx., Mexico
MXN 30,000-35,000/year
Call Center Advisor64695942072963121
Indeed
Call Center Advisor
Join us Banking Call Center We offer: * Base salary * Fixed rest days: Sundays and Saturday afternoons * Uncapped commissions * Direct and immediate hiring * Paid training You only need: * To be of legal age * Basic computer skills * Strong verbal communication skills * Immediate availability Job type: Full-time Salary: $8,000.00 - $13,514.82 per month Benefits: * Educational support * Flexible schedules Work location: On-site employment
Alfredo Zárate Albarrán 412, Valle Verde y Terminal, 50140 Toluca de Lerdo, Méx., Mexico
MXN 8,000-13,514/year
Telephone Agent64609965341442122
Indeed
Telephone Agent
END THE YEAR WITH A JOB! We are seeking telephone agents. - Office-based work - Fixed weekend rest (Saturday and Sunday) - Competitive salary - Fixed salary + attractive commissions - Fixed working hours WHAT ARE YOU WAITING FOR!! Tell us about your experience and schedule your interview via WhatsApp at: 5669457669 Job Type: Full-time Salary: $8,000.00 - $15,300.00 per month Benefits: * Salary increases * Free beverages * Option for an indefinite-term contract Work Location: On-site employment
Fray Buenaventura Merlin 207, Barrio de San Bernardino, 50080 Toluca de Lerdo, Méx., Mexico
MXN 8,000-15,300/year
Call Center Advisors Supervisor64562797704961123
Indeed
Call Center Advisors Supervisor
**Call Center Advisors Supervisor – Immediate Hiring** *Location: Lerma, State of Mexico* *Salary: $15,000 monthly gross* **Do you have experience supervising call center teams?** At VENTO, we are looking for a supervisor with character, operational vision, and the ability to keep the team productive and focused. If you know how to organize, lead, and execute under pressure, this opportunity is for you. **Main Responsibilities** * Directly supervise call center advisors. * Assign and balance workloads and tickets. * Monitor indicators, response times, and service quality. * Resolve escalated cases and provide operational support to the team. * Maintain order in daily operations and ensure process compliance. * Drive team productivity and discipline. **Essential Requirements** * Minimum 2 years of experience as a Call Center Supervisor or Team Leader. * Intermediate-to-advanced Excel skills (will be tested). * Experience with CRM/ERP systems related to customer service or after-sales. * Strong leadership, communication, and organizational skills. * Age: 25 years and older. **Benefits** * Direct hiring with VENTO. * IMSS coverage from day one. * 15-day year-end bonus. * 25% vacation premium. * 5% savings fund. * Legal vacations. * Free uniforms. * Stability and real growth opportunities. **Working Hours** * Monday to Friday: 09:00 to 19:00 * Two Saturdays per month: 09:00 to 15:00 Employment type: Indefinite term Salary: Up to $15,000.00 per month Benefits: * Employee discounts Workplace: On-site
Francisco I. Madero 497, San Miguel, 52104 San Mateo Atenco, Méx., Mexico
MXN 15,000/year
Telephone Advisor64524736558979124
Indeed
Telephone Advisor
These are phone-based activities: \- Schedule management. \- Application of surveys for market research. \- Customer service. Work consists of 3 hours daily, Monday through Friday. Job type: Part-time Salary: $1,500.00 \- $2,000.00 per week Benefits: * Flexible hours * Option for indefinite contract Work location: On-site position
Guadalupe 317, Delegación San Buenaventura, 50110 San Buenaventura, Méx., Mexico
MXN 1,500-2,000/month
CALL CENTER FIESTA AMERICANA MEXICO TOREO64534032587010125
Indeed
CALL CENTER FIESTA AMERICANA MEXICO TOREO
**Job Mission** --------------------- Responsible for receiving, controlling, and directing external customers; suppliers; and collaborators. Answer calls; take messages with the service attitude that distinguishes customer care. Manage control and loan of meeting rooms. Support administrative tasks and follow-up on the Purchasing Director's agenda. Supervise security personnel**Areas of Specialization** ---------------------------- **Technical Skills** -------------------------- **Education** --------------- * Bachelor's degree in Business Administration or Psychology * Graduated **Computer Software** ------------------------- Excel**Languages** ----------- English Spanish**Experience** --------------- Receptionist; Administrative Assistant**Main Job Functions** ------------------------------------ **Physical Position of the Job** ------------------------------- **Physical Requirements of the Position** ----------------------------------
State of Mexico, Mexico
Negotiable Salary
SUPERVISOR FRONT FIESTA AMERICANA MEXICO TOREO64526325921281126
Indeed
SUPERVISOR FRONT FIESTA AMERICANA MEXICO TOREO
**Job Mission** --------------------- Welcome guests and customers; attend to them during their stay by following up on their requests, always with an excellent attitude of service and empathy; so that they feel at home and continue choosing us. **Areas of Specialization** ---------------------------- * Hospitality and Hotel Management * Tourism Innovation * Tourism Administration * Hotel Administration * Hotel Service and Quality **Technical Skills** -------------------------- * Basic Excel * Innsist (preferred) * Problem resolution * Switchboard handling (basic) * Use of payment terminals **Education** --------------- * Secondary degree in Administration or Tourism * Graduate status (Pasante) **Computer Software** ------------------------- Excel Outlook Word **Languages** ----------- English **Experience** --------------- * Positions Time * Call Center 1 year * Front Desk 6 months * Customer Service 1 year **Main Job Functions** ------------------------------------ **Responsibility** **Level (Total, Partial or Support)** **INDICATORS** **These are the ways in which goal achievement will be measured.** Attend to the guest throughout their stay, following up on any request. Total LINC Perform check in and check out, meeting all standards and phrasing. Total PROMETEO Promote all services offered at the hotel and inform about established schedules. Total LINC Handle messaging services, correspondence, and wake-up calls. Total LINC Assist guests with information regarding local attractions or points of interest. Total LINC Ensure requests are resolved during the shift or otherwise, inform the next shift of the status for completion. Total BITÁCORA /LINC Prepare for guest arrivals by anticipating their requirements and preferences. Total PROMETEO Generate support documentation for all transactions carried out during the day. Total NIGHT AUDIT Efficiently perform cash reconciliation and manage payment terminals. Total NIGHT AUDIT AND CASH COUNTS **Physical Position of the Job** ------------------------------- **Physical Requirements of the Position** ----------------------------------
State of Mexico, Mexico
Negotiable Salary
Call Center. Experience in roadside assistance or emergencies64525337027841127
Indeed
Call Center. Experience in roadside assistance or emergencies
**JOIN ALTO MÉXICO!** ALTO México is a company with over 20 years of experience in the market, international presence, and a leader in asset protection. We help companies reduce losses caused by crimes such as internal and external theft, fraud, and breach of trust. **We are looking for:** **Telephone Emergency Operator 21x36 Day (8 am to 8 pm) or Night (8 pm to 8 am)** We invite you to become part of our team, committed to excellence and safety. **WE OFFER:** * Monthly base salary of **$9,328.00 gross** with timely payment and indefinite contract directly with the company. * Statutory and additional benefits including Christmas bonus, 12 vacation days per year, vacation premium, social security (IMSS), and profit sharing. * **Life insurance** * Additional benefits such as **discounts and promotions** at stores and services. * **12x36 day and night shift schedule** * A professional and dynamic work environment with growth opportunities in a leading company within its sector. * Location just 5 minutes from Metro Refinería, Azcapotzalco. **SCHEDULE:** * **12x36 Day and Night Shift**: Work 12 hours from 8 am to 8 pm or 8 pm to 8 am, followed by 36 hours off **REQUIREMENTS:** * **Education**: Completed high school * Minimum 6 months of experience in emergency and incident response **MAIN RESPONSIBILITIES:** * Responding to emergency calls. * Preparing and sending notifications. * Managing store calls. * Coordinating confirmed incidents via phone. * Monitoring sequential activations. If you're seeking professional development and want to join a high-performance team, apply now! We would love to meet you. Job type: Full-time, Indefinite duration Salary: $9,328.00 per month Benefits: * Maternity leave exceeding legal requirements * Paternity leave exceeding legal requirements * Option for indefinite contract * Life insurance Application question(s): * Do you have experience in emergency or incident response? * What is your highest level of education completed? * Do you have availability to work? Work location: On-site job
6C5F+RG San Mateo Mexicaltzingo, State of Mexico, Mexico
MXN 9,328/month
Call Center64525323511170128
Indeed
Call Center
**Objectives:** * Control and organization of surveys from the Sales and Service departments, using the specified formats for this purpose (call logs, graphs, appointments, and complaints). * Make follow-up calls to customers after analyzing the O.R, graph call results, capture information for analysis and weekly decision-making. * Prepare daily and monthly reports extracting statistical analysis of service customer calls, sales customer calls, and program 02, forwarding them to RAD and the CRM responsible person. (within five business days after month-end closing for service and partial sales). * Control complaint forms in coordination with the CRM responsible person. * Comply and ensure compliance with all instructions from the Quality Management System, as well as Safety, Hygiene, and Ecology measures. * Keep work area clean and organized at all times. * Participate in internal and external training when scheduled and instructed. **Requirements:** 20 to 32 years old **Education:** Executive Secretary Administrative Technician Bachelor's degree in Administration **Personal Appearance:** Impeccable presentation, service attitude, neatness, and cleanliness. **Required Skills:** Typing Computer literacy Customer service Job type: Full-time Work location: On-site employment
De La Calabaza 51, San Jose Guadalupe Otzacatipan, 50230 San Nicolás Tolentino, Méx., Mexico
Negotiable Salary
Salesforce Service Cloud Specialist64524736577410129
Indeed
Salesforce Service Cloud Specialist
Job Title: Salesforce Service Cloud Specialist Job Description We're Concentrix. The intelligent transformation partner. Solution\-focused. Tech\-powered. Intelligence\-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution\-focused, tech\-powered, intelligence\-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game\-changing careers in over 70 countries, attracting the best talent. The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world\-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech\-powered and intelligence\-fueled experiences. We combine human\-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game\-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Concentrix is seeking an experienced Salesforce Service Cloud Admin/Specialist with a strong background in managing large\-scale Salesforce environments and implementing innovative solutions to enhance operational efficiency.**Salesforce Service Cloud Admin** 4–6 years hands\-on administering Salesforce Service Cloud with **1 million records and hundreds of active users**, including permission set \& role hierarchy design, release management, and org health monitoring. ***Must Have:*** A deep understanding of the Salesforce CRM platform, including its architecture, limits, and data security models. Developers should be proficient in using declarative tools as well as custom code when necessary. **Omni Channel:** Can configure Omni\-Channel routing, assignment rules, macros. Experience with reports, dashboards, and automations. Reporting, automations, and case responsive optimization across channels **Data Management and SOQL**: Since Salesforce is data\-centric, developers need to be proficient in SOQL **(Salesforce Object Query Language)** to query the database efficiently. A strong understanding of data modeling, including objects, fields, and relationships, is vital for designing scalable solutions. Developers should also be familiar with data migration and management best practices. LWCs experience should match. Expert use of flows, formula fields, validation rules, and assignment rules to meet complex requirements without over engineering. Experience configuring and managing a Service Cloud Voice call center in Salesforce such as Amazon Connect, Natterbox, Vonage, Ring Central. **Documentation:** Creates concise technical documentation, change sets, architecture and data flows as well as release notes, and in\-app guidance. Hands on experience configuring and deploying experience cloud sites ***Nice To Have*** Hands on experience configuring and deploying experience cloud sites AI: * Hands\-On experience building and deploying an Agentforce agent * Hands\-On experience building and deploying AI Voice **Einstein AI Tool**s: Production\-grade experience with Salesforce products including: Service Analytics, Service Intelligence, enhanced chat bots, case classifications. **DevOps and Agile Methodologies**: Familiarity with DevOps practices like continuous integration and continuous delivery (CI/CD) and Agile methodologies is becoming increasingly important for efficient development and faster releases. **Experience with deployment tools such as Salesforce Devops Center, Copado, Gearset** **Certifications:** * Advance Administrator * Salesforce Certified Agentforce Specialist * Application Architect * Experience Cloud * Salesforce Certified Service Cloud Consultant * Administrator * Platform Developer 1 * Platform App Builder \#LI\-Remote Location: MEX Work\-at\-Home Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**
State of Mexico, Mexico
Negotiable Salary
Telephone Support Agent645232816299531210
Indeed
Telephone Support Agent
Experience SONDA Transform your career here! Why join SONDA? The answer is simple: because, just like you, we love what we do, we are passionate about innovation, and we believe that through knowledge and technology we will not only transform our customers' businesses but also the future. At SONDA, you'll experience a work environment with diverse opportunities for personal and professional growth—an excellent place to learn and contribute to improving people's quality of life through technology. We're looking for a **Computer Equipment Support Technician** who wants to learn and transform their career. You'll have the opportunity to: * Provide first-level customer support * Onsite support at the client's corporate office Ideal if you have knowledge and experience in: * Technical support * Corrective and preventive maintenance of computers and printers. What can you expect from us? * Work flexibility, promoting balance between your personal and professional life. * Professional development and continuous enhancement of your skills, always aligned with your interests. * A collaborative, diverse, and innovative environment that encourages teamwork. * Onsite work at Ignacio Longares 108, 50200 San Francisco Totoltepec, Méx., in front of EXPORTEC park, Monday to Saturday, 8 hours per day. * Salary: 8,365 gross What do we offer? SONDA Academy, an educational platform for continuous learning designed to maximize your professional development. We are a team, and we want to support you in balancing your personal and professional life, which is why we offer the SONDA Wellness program, promoting various initiatives focused on your physical, mental, and social well-being. And much more! \+ Diversity \+ Inclusion \= Innovation and collaboration At SONDA, we are committed to diversity and foster an inclusive environment that ensures talents can work in a positive atmosphere that encourages professional growth with equal opportunities. Because we know that a diverse environment is fundamental to driving innovation, we seek candidates based on their professional qualifications, regardless of race, skin color, religion, age, sex, sexual orientation, gender identity, nationality, or disability. Join our team!
Fray Buenaventura Merlin 207, Barrio de San Bernardino, 50080 Toluca de Lerdo, Méx., Mexico
MXN 8,365/month
Telephone Executive643749793437461211
Indeed
Telephone Executive
Memories Travel\-Qualitas. We are seeking: Telephone Executive (administrative assistant) **FUNCTIONS:** * Customer service * Post\-sale telephone support * Collections * Quotations * Issuance of policies * Policy modifications **REQUIREMENTS:** * Academic background: Completed bachelor's degree in Administration, Communication, Administrative Information, or related field (desirable) * Experience in telephone customer service * Service orientation * Good personal presentation * Proactive * Knowledge of insurance (preferred) * Intermediate level in Excel (preferred) **WE OFFER:** * 8,300 Mexican pesos gross monthly salary * Statutory benefits * Subsidized cafeteria service * Option for an indefinite contract Job type: Full\-time Salary: $8,300\.00 per month Benefits: * Option for indefinite contract * Discounted cafeteria service Workplace: On\-site position
Av. Camino Viejo A Metepec 682, Residencial la Providencia, 52177 San Francisco Coaxusco, Méx., Mexico
MXN 8,300/month
RADIO OPERATORS COORDINATOR643749792803851212
Indeed
RADIO OPERATORS COORDINATOR
We are an **external service provider for Megacable installations**, experiencing constant growth. Our commitment is to provide fast, reliable, and high-quality service. We are seeking a **Radio Operators Coordinator** who wants to join a dynamic team and contribute leadership, operational control, and knowledge of the telecommunications sector. **Position Objective** Supervise and manage the radio operator team responsible for **confirming and assigning internet and telephone services** to field technicians, ensuring **efficiency, accuracy, and achievement of operational indicators**. **Responsibilities** * Coordinate daily activities of the radio operator team. * Validate actual customer confirmations before assigning services. * Manage assignment and tracking of work orders (installations, reconnections, changes, cancellations). * Monitor key performance indicators: effective confirmations, cancellations, response times. * Identify and correct **poor operational practices** (false confirmations, duplicate orders, incorrect closures). * Generate productivity and performance reports. * Train staff on customer service protocols and Megacable procedures. * Ensure smooth communication between operators, technicians, and overall coordination. **Requirements** * **Completed high school diploma or partial technical degree / bachelor's degree** (Administration, Telecommunications, or related field). * **Minimum of 2 years of mandatory experience** in coordinating radio operator teams or operational call centers. * Knowledge of **telecommunications service installation and maintenance processes (Megacable, Izzi, Totalplay, Telmex, etc.)**. * Proficiency with **management systems**. * Intermediate Excel skills (reporting, tracking, data management). * Availability to **work under pressure and goal-oriented environments**. **Skills and Competencies** * Operational leadership and team management. * Clear communication, firm yet empathetic attitude. * Analysis and monitoring of performance indicators. * Organization, discipline, and results focus. * Ability to resolve incidents and make quick decisions. **We Offer** * Base salary: **$10,000 – $12,000 MXN gross per month** (depending on experience). * **Bonuses for achieving operational targets.** * Professional growth within the operations department. * Continuous training. * Excellent working environment. Employment type: Full-time, Indefinite duration Salary: From $12,000.00 per month Benefits: * Option for indefinite contract * Discounted cafeteria service Experience: * RADIO OPERATOR IN TELECOMMUNICATIONS: 2 years (Required) * RADIO OPERATIONS COORDINATOR: 2 years (Required) Work Location: On-site
Blvr. José María Pino Suárez 103, 5 de Mayo, 50090 Toluca de Lerdo, Méx., Mexico
MXN 12,000/year
TELEPHONE EXECUTIVE643629096660501213
Indeed
TELEPHONE EXECUTIVE
Do you enjoy communicating, persuading, and achieving results? This is your opportunity to join a solid company with an excellent work environment! We are looking for **Telephone Executives** with a positive attitude, results-oriented mindset, and enthusiasm for teamwork. Your main responsibility will be to **contact customers by phone** to provide information, manage payments, offer solutions, and ensure professional and empathetic service. **We offer:** * Competitive base salary * **Unlimited bonuses and commissions** * 100% paid training * Opportunities for growth and professional development * Excellent work environment and team collaboration * Fixed schedules (no shift rotation) * Comfortable and modern facilities **Requirements:** * Legal adult age * Minimum experience of 3 to 6 months in **call center, collections, or sales** (preferred) * Good communication skills and customer service attitude * Basic computer skills * Willingness to learn and grow **Apply now!** Become part of a team that **recognizes your effort and rewards your results**. Your professional growth starts here! Job type: Full-time Salary: $6,123.56 - $12,518.93 per month Work location: On-site
Benito Juarez 53, 52220 San Andrés Ocotlán, Méx., Mexico
MXN 6,123-12,518/year
Claims Center - Call Center 12x36 - CDMX643528304926741214
Indeed
Claims Center - Call Center 12x36 - CDMX
**JOIN ALTO MÉXICO!** ALTO México is a company with over 20 years of experience in the market, international presence, and a leader in asset protection. We help companies reduce losses caused by crimes such as internal and external theft, fraud, and breach of trust. **We are seeking Nighttime Emergency Telephone Operator 21x36 (8 pm to 8 am)** We invite you to become part of our dedicated team focused on excellence and security. **WE OFFER:** * Monthly base salary of **$9,328.00 gross**, timely payment, and indefinite direct contract with the company. * Statutory and above-standard benefits including Christmas bonus, 12 vacation days per year, vacation premium, social security (IMSS), and profit sharing. * **Life insurance policy** for employees, ensuring their well-being and security. * Additional benefits such as **discounts and promotions** at stores and services. * **Work equipment and tools** for efficient performance. * **12x36 Night Shift schedule**, providing greater flexibility and a good balance between personal and professional life. * A professional and dynamic work environment with growth opportunities within a leading company in its sector. * Location just 5 minutes from Metro Refinería, Azcapotzalco. **SCHEDULE:** * **12x36 Night Shift**: Work 12 hours from 8 pm to 8 am, then have 36 hours off, offering an ideal balance between work and personal life. **REQUIREMENTS:** * **Education**: Completed high school * Minimum 1 year of experience in emergency and claims handling **MAIN RESPONSIBILITIES:** * Responding to emergency calls. * Preparing and sending notifications. * Managing store calls. * Coordinating confirmed incident reports via phone. * Monitoring sequential activations. If you're looking for professional development and want to join a high-performance team, apply now! We would love to meet you. Job type: Full-time, Indefinite duration Salary: $9,328.00 per month Benefits: * Maternity leave exceeding legal requirements * Paternity leave exceeding legal requirements * Option for indefinite contract * Life insurance Application question(s): * Do you have experience in emergencies or claims? Education: * Incomplete or ongoing high school (Desirable) Experience: * Customer service: 1 year (Desirable) Work location: On-site job
6C5F+RG San Mateo Mexicaltzingo, State of Mexico, Mexico
MXN 9,328/month
Call Center Executive643325571592981215
Indeed
Call Center Executive
Reina Madre Toluca is looking for: **Call Center Executive** Responsibilities * Provide telephone support to patients or potential patients in order to schedule appointments and/or provide advice regarding the services and procedures offered at the clinic. * Create and keep updated the profile of new or returning patients to schedule their appointments. * Receive and route patient complaints to specialized Contact Center staff for proper handling. * Act as an intermediary between patients and branches to resolve or clarify patient inquiries. * Schedule: Mixed shifts from 12:00 PM to 8:00 PM, Monday through Sunday, with a rotating weekly day off WE OFFER: * Base salary * Statutory benefits from day one * Grocery vouchers * Productivity bonus * Discounts for employees and family members
Fray Buenaventura Merlin 207, Barrio de San Bernardino, 50080 Toluca de Lerdo, Méx., Mexico
Negotiable Salary
Call Center Supervisor643122208152351216
Indeed
Call Center Supervisor
At VENTO we are looking for a **CALL CENTER SUPERVISOR** **LOCATION:** * LA ESTACION, LERMA, STATE OF MEXICO. **REQUIREMENTS:** * Education: Technical degree or Bachelor's in Administration, Business Relations, or related field * Age: 25 years and older. * Work experience: 2 years * Intermediate\-Advanced Excel (test administered). * Experience with CRM / ERP systems related to after-sales service **RESPONSIBILITIES:** * Ensure proper management of tickets within operations, guaranteeing customer attention and satisfaction. * Manage task assignments and equitable distribution of tickets. * Monitor productivity and effectiveness in process compliance. * Provide support for any questions advisors may have during operations. **WE OFFER:** * Direct hiring. * IMSS coverage from the first day. * 25% vacation bonus. * 15 days year-end bonus. * Vacations. * 5% savings fund. * Uniforms. * Growth opportunities. **COMPENSATION:** * Salary offer: $15,000 gross monthly, paid biweekly. **SCHEDULE:** * Monday to Friday from 09:00 to 19:00 and two Saturdays per month from 09:00 to 15:00 Job type: Indefinite term Salary: $15,000\.00 per month Benefits: * Employee discounts * Option for indefinite contract * Cafeteria service Work location: On-site position
Av. Reolín Barejon 21, La Estacion, 52006 Lerma de Villada, Méx., Mexico
MXN 15,000/year
Telemarketing Executive642920821294091217
Indeed
Telemarketing Executive
Requirements: \*28 years and older \*Live no more than 40 minutes away from the company (remember, we are located in Lerma) \*No preference on gender \*Work stability, more than one year at previous jobs \*Customer service experience, one year verifiable \*Proactive \*Strong sense of urgency required \*Desirable knowledge of RP (SAP, Oracle, etc.) \*Desirable knowledge in electrical or hardware materials \*High school or incomplete bachelor's degree \*Basic Excel and basic math skills REQUIRED We offer: \*Direct hiring \*Punctuality bonus \*Savings fund \*Benefits exceeding legal requirements \*Commissions \*Monday to Friday 8:30 AM to 6:30 PM, 1.5 hours for lunch Job type: Full time Salary: $9000.00 per month Job type: Full time Wage: $8,000.00 \- $9,000.00 per month Benefits: * Company parking * Option for indefinite contract Experience: * Telemarketing: 1 year (Desirable) Work location: Onsite job
Santa Ana & Del Parque, Manzana 002, Isidro Fabela, 52004 Lerma de Villada, Méx., Mexico
MXN 8,000-9,000/month
REPARTIDOR (A) B642834252670751218
Indeed
REPARTIDOR (A) B
REPARTIDOR (A) B **Fecha:** 24 oct. 2025 **Ubicación:** Toluca, Mexico State, MX, 50010 **Empresa:** Farmacia San Pablo MISIÓN DEL PUESTO Entregar a domicilio los productos de farmacia solicitados por los clientes a través de Call Center o Digital, de acuerdo con los procesos correspondientes, con el fin de lograr la satisfacción de los clientes y contribuir al logro de los objetivos de entrega ESCOLARIDAD Secundaria EXPERIENCIA De 3 a 6 meses OTROS CONOCIMIENTOS (MÍNIMOS NECESARIOS) MISIÓN DEL PUESTO Entregar a domicilio los productos de farmacia solicitados por los clientes a través de Call Center o Digital, de acuerdo con los procesos correspondientes, con el fin de lograr la satisfacción de los clientes y contribuir al logro de los objetivos de entrega ESCOLARIDAD Secundaria EXPERIENCIA De 3 a 6 meses OTROS CONOCIMIENTOS (MÍNIMOS NECESARIOS)
Fray Buenaventura Merlin 207, Barrio de San Bernardino, 50080 Toluca de Lerdo, Méx., Mexico
Negotiable Salary
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