Workshop Manager

Description

Position Summary: Ensure workshop repair productivity and quality by coordinating and supervising technical staff to achieve managerial objectives. Key Highlights: 1. Leadership in managing and coordinating technical work teams. 2. Focus on optimizing workshop processes and productivity. 3. Analysis of information and problem-solving in the automotive field. **General Objective:** Ensure workshop productivity as well as repair or service quality, thereby contributing to the achievement of management-defined goals. **Education Level:** Completed Automotive Technical Program. **Knowledge:** Implementation of work processes, control and tracking tools, tools for information analysis and problem-solving, computer equipment operation, Office software suite (Excel: intermediate level, Word: intermediate level, Outlook), internet navigation **Experience:** At least 1 year managing work teams. **Expected Behaviors:** Is objective, analytical, calm, stable, and persevering in approaching tasks. Works well in one-on-one interactions, in groups, and in small work teams. Leads others based on knowledge and experience rather than natural charisma. Can work effectively alone on planning, reflection, and problem-solving tasks. Is an open-minded individual willing to act independently with little or no direction or guidance from others. Is motivated by challenging and difficult tasks requiring thorough analysis. **Main Responsibilities:** * Workshop Planning: Calculate workshop capacity per type of work it can process, determining the optimal allocation of available resources. Identify ongoing jobs and consider them when updating workshop capacity. Consider scheduled appointments to determine remaining capacity for walk-in customers. * Reserve vehicle repairs in the electronic and/or manual Magnetoplan system, specifying assigned technician, type of work, and required repair time. * Coordinate, guide, and supervise workshop personnel while maintaining discipline and a positive working environment. * Coordinate support from Master Technician / Diagnostic Technician to Service Technicians for complex jobs or when difficulties arise during repairs. **Manage complementary diagnostics for** General repairs that require them, conducted by the Master Technician / Diagnostic Technician. * Verify and validate repair estimates within the workshop area. * Ensure technical staff use and consult workshop information systems, taking responsibility for work execution and compliance with Service Actions and Campaigns according to instructions described in systems and repair manuals provided by the Brand. * Review and authorize additional jobs identified by the Service Technician, and reserve them in Magnetoplan once authorized by the customer. * Review repair time records of technicians and identify average times required for various operations within each repair, to minimize risks of over- or under-scheduling workshop capacity. * Evaluate and analyze records of productive and unproductive time to optimize staff efficiency and productivity, and ensure balanced workshop utilization. * Ensure DISS reports are closed correctly and promptly. * Jointly define, with the Service Manager and Quality Controller, corrective actions that—once implemented—ensure elimination of repeat repairs. * Monitor warranty repairs to ensure compliance with VWM standards and obligations assumed by the dealership. * Supervise proper placement of repaired/completed vehicles in their designated areas. * Maintain special and hand tools, diagnostic equipment, and technical literature in operational condition. * Propose career development plans for technicians based on performance and specialization. * Ensure all diagnostic equipment is updated to the latest version communicated by VWM to its Volkswagen dealership network, as well as workshop IT tools (systems and applications). * Conduct periodic inventory of equipment and tools (special and hand tools) at least once every 6 months. * Apply procedures and forms to which the dealership committed to VWM for service process compliance according to job responsibilities. * Attend courses and training sessions convened by VWM for dealership network personnel, as well as internal courses provided by the dealership. * Is responsible for monitoring compliance with optimal Safety and Hygiene conditions in the Service Workshop. Position Type: Full-time, Indefinite-term Salary: $1\.00 \- $2\.00 per month Benefits: * Savings fund * Free uniforms * Grocery vouchers Experience: * two: 1 year (Desirable) Work Location: On-site employment